vchickzod vchickzod

MyColors is garb, I am so mad

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MyColors is garb, I am so mad

sd please pay attention to this, maybe I will get results

from Stardock Forums

Some of you may know a few months back I purchased 2 MyColors themes (corvette & another one which escapes me right now) The MyColors thememanger is garbage (it was then) and new one is even worse, and doesn't work right, it doesn't download, hangs and goes no where. I had found a resolve to that. Use the FREE ThemeManager. It works perfectly.

Fast forward to yesterday.

So MyColors was revamped and I figured possibly improved, I found out I was wrong. Yesterday I bought 4 themes and was forced to dl the supposed new MyColors ThemeManager which is far worse than the last one.

It ruined my PC so bad I had to restore and lost many files.

I have sent SD 2 emails and opened a ticket. No reply yet and I expect after spending $80 I would get one first thing this morning. It is now noontime.

SD,

Please send me a link to download the themes I purchased yesterday.
 
Your new MyColors ThemeManager does NOT work, it hangs and does not download themes and has screwed up my PC. I had to run backup and lost files because of this. So much for your mycolors 2.0 update. It's no good.
 
I need either links to the 4 themes (zip or rar) or a download link for the themes of, University of Florida, University of Miami, Boston Bruins Desktop, and the Florida Panthers.
 
The SD 'free' theme manger works great, not your mycolors manager garbage, I cannot import them through mycolors.
 
It is not my PC either, I have fairly new hp with duo and plenty of ram.
 
Please resolve this asap.

thinkdesk
89,354 views 117 replies
Reply #76 from WinCustomize Forums Top
Denise A while back (Feb16th)I also submitted a ticket to Support concerning "My Colors Solar Empire Desktop.Well today (Feb22nd) I received a response. Re-downloaded My Colors installed it, Changed my Screen Resolution From 800x600 To 1024x768 and Behold it's working
just FINE. So maybe changing your screen resolution might help.
Reply #77 from Stardock Forums Top
Vchickzod, is my username once I figured out how to change it here, this is not the most user friendly forum software I've ever seen, and Denise is my real name as I kept wondering how and why my real name was showing up in the forum!!!

I did not think I singled out any one person to offend. My posts come from sheer frustration over this program, nothing personal.

Hopefully a resolve can be found for others.

I received a refund email, but what I really wanted was a normal program purchase, install, work... move on with my endeavors.

Sorry.
Object Desktop - Get all of our enhancement utilities in one suite
Reply #79 from WinCustomize Forums Top
but what I really wanted was a normal program purchase, install, work... move on with my endeavors.
End of quote
YOu might want to work on your methodology for next time.
Reply #80 from WinCustomize Forums Top
Will this be updated to 64 bit soon?
End of quote


Hope so..
Reply #81 from WinCustomize Forums Top
While problems can be frustrating. Presentation of said problems to the General populace and or staff of that which you are frustrated, in an abusing or condescending manor will invariably find you lacking in people willing to help.

While the SD and WC folks are very forgiving and professional in demeanor, one can only be treated poorly for so long before wanting to toss their hands in the air and give up. ( support personnel are there for helping with problems, not a venting board and definitely are not paid to take abuse)


Remember, you will catch more flies with honey than vinegar. ;)
Reply #82 from Stardock Forums Top
Will this be updated to 64 bit soon?
End of quote


First thing first. We iron out any of the wrinkles we have heard of in this post and any other before updating. Then the next step. I do know it is planned just not yet.
Reply #83 from Stardock Forums Top
Ok,

Here is my sad story (Short Version)

I buy sins of a solar empire game (Good game btw). I see the them for a program called mycolors. I download it and install it. I use email and serial number to register the skin, but all I get is "There was an error validating your registration information, please try again". Thinking that the serial number is maybe not for the theme, I go to the theme website, and I purchase another theme...guess what...same issue.

I have opened a trouble ticket, but up to now I have not had an answer... :(
Reply #84 from WinCustomize Forums Top
I have opened a trouble ticket, but up to now I have not had an answer..
End of quote
It's the weekend . . give this post a bump on Monday when Stardock is in the office again.
Reply #85 from WinCustomize Forums Top
Cornedp I have the same problem as you do. Stardock will probably contact you and compare our problems. Sit tight there working on it.
Reply #86 from WinCustomize Forums Top
Denise, I am contacting sales on your behalf to issue you a refund. Hopefully you can be happy and go away.

Some of you guys seem to be under the illusion that your purchase entitles you to be insulting and to us.

Let me be the first to break that illusion: Any of you guys who think you're being treated unfairly or don't like our service or think our sotware is buggy should, by all means, ask for refunds right now. sales@stardock.com. Once you do this, please go away and do not come back.

I am authorizing full refunds to anyone who has a problem with MyColors whatsoever on the promise that you guys agree to simply go away and never purchase another product or service from us again. Just as you have the right to ask for a refund, we have the right to choose not to have you as a customer.

We'll bend over backwards to help customers. But we won't toelrate abuse or unreasonableness.
End of quote


Well, that's a little harsh. I can understand frustration on BOTH ends of the argument but that was kinda mean. I personally think stardock stuff is great (the only thing I have is the free OD though but there are a thousand dock programs out there and this is by far the best...especially for free)

Until they get this officially fixed, I'm probably not going to buy this. Denise, have you tried a reinstall of Win XP?? I know it's a huge deal but you already did it with the HP restore discs. most major computer companies like to have their recovery discs setup so that you can't really do ANYTHING systemwise with the appearance. Try a REAL edition of XP. This is probably why your daughter had success, she probably put on the real version knowing about all the HP stuff on the recovery discs, she sounds tech savvy so she could do that without a problem. If you can, I'd try this but I can feel your pain and you're probably deleting all the Stardock stuff on your PC now.
Reply #87 from WinCustomize Forums Top

opened a trouble ticket
don't do that CALL them it's fast
1-888-782-73625 main
734-927-0677 Tech Support

closed right now
Reply #88 from Stardock Forums Top
opened a trouble ticketdon't do that CALL them it's fast1-888-782-73625 main734-927-0677 Tech Support closed right now
End of quote


Call them if you are in the USA, but I am not...So trouble ticket will have to do...
Reply #89 from Stardock Forums Top
Hey guys with the Sins problem.

This might require you to make a registry change. Could be that an old or bad key made it's way in the registry and that's causing the error. You currently have the two following keys in your registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Stardock\ComponentManager\Drengin.net\Sins
HKEY_LOCAL_MACHINE\SOFTWARE\Stardock\ComponentManager\Drengin.net\sin

The first key "Sins" is the bad key. I need you to delete that key. Because of that key Stardock Central was trying to validate a non existing product and that is why it was throwing the error. After you delete that key the error should go away.

Let me know if that works.



Reply #90 from Stardock Forums Top
thanks for the reply, but I dont even have those keys in the registry. I ony have the GC2 key there with it's serial number. we are back to square one. BTW, I am running Windows Vista Ultimate x86 Version.
Reply #91 from WinCustomize Forums Top

I received a refund email, but what I really wanted was a normal program purchase, install, work... move on with my endeavors.
End of quote

Asking for a refund over and over is typically not the way to get quality customer service.  It shows a lack of actually wanting a resolution.  People use it as a "threat" to try and get a faster result, but it never helps the process.

I've either been in or have been in charge of Stardock's customer service department for almost 13 years.  And, with that, I can assure you that you get a better response when you try to work with the support staff versus being demanding and requesting a refund, even if you don't want one.

With support, if they don't have an answer, or if it is a bug that needs to be resolved, they need time to fix it.  They can respond to you, but it doesn't mean that it will be an instant fix.  If you don't email with your full computer info, that will slow things down.  If you email simply a complaint, that won't help either.

I guess the bottom line is- we will go out of our way to help anyone that really wants help and desires to use the product.  That is why we have these forums and FREE support for our products, even the ones that cost $10 or less.  However, if you really just want to complain and beat up support and not work with us, then a refund is your best option since it will clear the way for us to help the people who are actually interested in resolving their issues.

Reply #92 from WinCustomize Forums Top
I dont see the need to keep going on.
She has received her refund, has apologised and the case should be no more.
Zubaz has had his wish granted.
Maybe the thread should be locked.
Reply #93 from WinCustomize Forums Top
Zubaz has had his wish granted.
End of quote
Which wish is that?
Reply #94 from WinCustomize Forums Top
Hey Karma, to clarify, I DID NOT ask for a refund at all, NEVER, NO, I did not do it. Edited: Excuse me I did state in one suppoort ticket that if we could not resolve it that I would be left with no choice by to apply for a refund. (fear of this dragging out too long, and then being told, 'oh you've had these themes for 4 or 5 weeks', no refund, fueled that remark)

Someone here reading the thread took it upon themselves to put in for the refund, NOT ME. I just got the email stating they refunded.

I was accused of being nasty. I never said anything directed at any one person, just the program and it's failures. I was ranting about the program and attempts at serializing it. This makes it very difficult for people who pay and are having problems. It seems to me it is so much more complicated than is needed.

I have 3 full bought and paid for different XP full versions CD's (along with my serial numbers) of Windows XP Home, Windows XP MEC 2005, and XP Pro. My choice to use is MEC. It rocks.

I have never used a recovery disc, and when I have had major problems due to my own fault, I have used WipeDrive5 (government uses it) to totally wipe my hard drive clean and then run a fresh install.

I have no qualms about paying high dollars for a program, whether it is $100 or $1000 dollars, as long as it works.

I'd be afraid to touch my registry, I have no idea what I'd be doing.

Reply #95 from WinCustomize Forums Top
Ahhh i do apologise zubaz :( I meant to write frogboy. Anyway of rewinding the last couple of hours?
Dang, too much thc :(
Soz dude :\
Damn, the sad face looks a bit too angry.
Reply #96 from WinCustomize Forums Top
Ahhh i do apologise zubaz I meant to write frogboy
End of quote
We are often confused. Same charm, rugged good looks, and did I meantion charm? ;)

I think you meant '( : (' not ': (' ( (:( not :( ) Our forums are odd that way but should soon be normalized.
Reply #97 from WinCustomize Forums Top

We are trying to find out why some people aren't able to get their themes via MyColors.  We will resolve it, I promise you that.

As for me being harsh. Yea, I have little patience with unreasonable behavior. Someone ranting in the ThinkDesk forum about MyColors in public over and over is not going to get much sympathy from me.  That's why they keep me away from tech support (I've had customers literally tell me they hope I get cancer).  But when you begin to post diatribes in a public forum, I see it.  

Here's the cold hard truth: We make this stuff. It's ours. We own it. How we choose to sell it is our business. We will listen to discussion suggesting better ways but at the end of the day, its our product.  I'd sooner seen Stardock go out of business than to kiss the ass of people who would try to bully us to get their way.

AlMonty, for instance, is helping us solve this. And he's someone who is a long-time, GOOD customer. I'll do whatever it takes to make him happy.  But you don't seem him flaming us or ranting and he's someone who can even get his MyColors themes to download!

We have made the decision and put a lot of hard work into MyColors.  I sincerely apologize that some people are having problems with it.  It is extremely frustrating to us as well. 

We've put together a new internal build that on Monday I'll be able to get out to people who have had problems which should tell us what the problem is.  If I could beam over to your house and walk through it with you I would but I can't. But we will solve it.

 

Reply #98 from Stardock Forums Top
We are trying to find out why some people aren't able to get their themes via MyColors.  We will resolve it, I promise you that.
As for me being harsh. Yea, I have little patience with unreasonable behavior. Someone ranting in the ThinkDesk forum about MyColors in public over and over is not going to get much sympathy from me.  That's why they keep me away from tech support (I've had customers literally tell me they hope I get cancer).  But when you begin to post diatribes in a public forum, I see it.  
Here's the cold hard truth: We make this stuff. It's ours. We own it. How we choose to sell it is our business. We will listen to discussion suggesting better ways but at the end of the day, its our product.  I'd sooner seen Stardock go out of business than to kiss the ass of people who would try to bully us to get their way.
AlMonty, for instance, is helping us solve this. And he's someone who is a long-time, GOOD customer. I'll do whatever it takes to make him happy.  But you don't seem him flaming us or ranting and he's someone who can even get his MyColors themes to download!
We have made the decision and put a lot of hard work into MyColors.  I sincerely apologize that some people are having problems with it.  It is extremely frustrating to us as well. 
We've put together a new internal build that on Monday I'll be able to get out to people who have had problems which should tell us what the problem is.  If I could beam over to your house and walk through it with you I would but I can't. But we will solve it.
 
End of quote


Well, I want to be a GOOD customer and assist in solving the issues that I have with MyColors. It seems like an an awesome application. I would be absolutely in heaven the moment it works. You let me know what it is you need and I will forward the info to you.
Thank you for caring enough to answer and your assistance :)
Reply #99 from WinCustomize Forums Top
As for me being harsh. Yea, I have little patience with unreasonable behavior. Someone ranting in the ThinkDesk forum about MyColors in public over and over is not going to get much sympathy from me. That's why they keep me away from tech support (I've had customers literally tell me they hope I get cancer). But when you begin to post diatribes in a public forum, I see it.
End of quote


I can respect that. I'm sure it's very frustrating having everyone breathing down your back while you're trying very hard to fix the problem. When It's fixed, I'll seriously consider buying it because it sounds really awesome. Stardock makes great stuff, so I see no point in "ranting." and I'm basically repeating what cornedp is saying :LOL:
Reply #100 from WinCustomize Forums Top

No one gets madder about stuff not working than I do! I feel powerless since I can't just jump in there and fix it. :)

Company-wide, this issue is the #1 priority right now (and considering that we also that the #1 selling PC game at retail right now too, that's saying something). You should see the internal emails flying.