C'mon c'mon Stardockians (oids?) Give the poor man a break... it must be rough to be him if it is this rough to hear him... wanna seamless (BORING) computing experience Chazcon? Show him where the Apple store is! Real men (& women)take their XP's and Vista's with a dose of "roll your sleeves up and get dirty sometimes" attitude! Ok, play nice...

This thread is probably exhausted but I thought it a good place to interject the fact that I just sent Travis at Stardock support a note thanking him for the excellent support I received in resolving problems I was having with Cursor FX. I have to say that the support I receive from this forum and Stardock is far beyond any support I have received from any other vendors or forums. I really do think it is because the folks here are more family oriented than buisness & are mutaly motivated by a genuine love for computer graphics & design.

Well I too can relate to Chazcon on the issue about support as I still haven't gotten a reply back from them on my issue, but I atleast figured the forums may help me a little bit as it did before(and thanks for the help so far).

If someome wants to view my questions you can check here and help if possiable.

FYI to any support person that reads this, my ticket ID is BTV-665128 and I had sent it in on Jan. 23 2008 and made a reply on Jan. 28 2008.

FWIW, every time you update a ticket . . it puts it to the bottom of the queue.  Updating without cause can be a "bad thing" (tm) 

Might want to starrt a new post . . but being a community forum that teh SD staff pop into . . you may not get a response.

Well I will check back in a day or 2 and see if there is any updates to either one. I am part of another forum(not related to this in any means) and we tend to like people to add to a post if it is relavet rather then to start a new one. One of out pet-peves is those that don't use the Search feature on forums, lol. But thanks for the advide Zubaz, will do that if I don't get a responce when I check back.

Thanks

I agree . . but many of the "experts" may see that posts title, evaluate the number of responses, assume that it's been solved and move on. . . . or maybe start reading the post, see that SD tech support was involved and stop reading.

Got a ticket number I can look up?

Good gravy.

Wiser words have never been spoken.    

I agree with everyone else that this particular guy really did not want any real help at all. And every time I have ever had any issues with WB, the support has always been spot on. But on to the cause of the original problem, there are at times some odd things that happen with some skins and it seems that nothing seems to work fixing those odd things. But I have found something that seems to work for me every time something is amiss within the way a skin displays.

There are usually four *.wb4 files within the skin folder. These appear to be some type of cache type files or something similar to a prefetch file. The screen shot shows those 4 files for Vienna2.


If you delete these four files and reapply the skin, WindowBlinds will make a fresh copy of those files and distorted skins are corrected. It is safe to delete them as I have done it hundreds of times. Sometimes I just delete them as part of Windows general cleaning.

Most often the distortion is caused by some old technology A/V or A/S program that simply does not know what a *.wb4 file is, and flags it. Hence the problem. Solution: get rid of your out of date Windows98 A/V and A/S programs and don’t blame Stardock if the rest of the world can not keep up with the new technology.
mitche323

There are two possibilities based on what he described.

Either a) his video card has drivers that are just so outdated that it doesn't work. Or  he tried running a third party skin that caused him grief.

For instance, one could easily find an old skin here on WC that woudl cause much of the problems he described.

This is why Microsoft isn't ever likely to open up the uxtheme engine.

When was the last time you wiped you hard-drive? Seems like you're describing os problems. even with firewalls, the back and forth of sending and receiving allows little gremlins in to mess-up the core activities of the system. I'm using an old PII from '98 running xp. I use wb 5.5 and from time to time will put wb6. no problems. Try the re-install to a clean HD.

Agreed. Invalid registration numbers, memory crashes, rounding errors, planet population freezes, surprise and disappearing wormholes, zero-effect starbases, lost turns, unexpected planet tile self-improvements, audio glitches... too many bugs to list, not to say - to work around. Even if ALL reported - unlikely to be fixed any time soon. Totally un-playable. Sorry having spent $20 on this piece of junk. Next thing is to clean up my HD - bye now...

Alex Nikittin: None of those things are anything to do with WindowBlinds.  It sounds like you are talking about a game.

Don't look at me. lam broke. Sucks for you but I and millions of others find this program great.

Yeah, it does.  Alex, please give info of your game bugs on the game forums.  People over here on the Object Desktop forums wouldn't be able to help you even if you did give specs on your problems.

It's better than watching soaps...   

I've seen more unstable wormholes since I installed the last WB beta.  The rest of Alex's issues . . user error. 

(I thought this thread was dead back at reply 22 [although 24 was nice] Just goes to show the tenacity of a forum to resist entropy.)     

Sorry for asking the obvious question about the ticket number, I got mixed up with the roylee number and the orginal. Either way Milksama has already responed to you Royal, as of yesterday afternoon. If you have further trouble please respond to assistance through the support channel. We are more than happy to assist. 

It's sad people react like that to a problem. I had issues installing WB when I bought it. Reached my Max Activation over Thanksgiving holidays. SD support reset my count over the holiday. Milksama spent about 2 hours on IRC with me to figure out what the problem was.

I appreciate Mike (Milksama) and the rest of SD support for all they do to help us Stardockians.

Chazcon, sounds like you just wanted to complain, and didn't really want any help to begin with........

Thanks Seabass and Milksama(Mike), I guess Yahoo was a little slow letting me know there was a reply, got it shortly after midnight, lol. I still have 1 question yet to ask but will start my own thread, will make it easier for other to view it too.

How about this: If you're a jerk, please don't buy our software.  Ever.

As a tech support phone agent, I would soooooo love to be able to say that without getting fired