I don't see any mention of the support desk being closed at the weekend. In your above posts. But thank you for the additional information. I'll sit tight and await an answer then.
I'm unsure of the time scale. But no email response or reply to the report I made? Is there a 24hr or 48hr turnaround on this?
Ok, will do.
Thank you for the fast response. I did order on a guest account. As I forgot to log in, unfortunately. I have tried the email method of checking the keys associated with my email address and all I got was my key to Start 10. And there is nothing in my account history that shows the purchase. But I have checked with my bank. And I have been charged £3.99 for the upgrade key for Start 11. Shown as FS *STARDOCK AMSTERDAM NL. on my account.
Charged £3.99 for a Start 11 upgrade on my card. And no email or update on my account for the download or the key. Could someone look into this and let me know what is happening?
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