Dr W - Fences Support

Dr W - Fences Support

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Interesting. So, dropdown choice: Triggering: - Mouseover - Click to open - Click to toggle open/closed The double-click to turn feature on and off as a whole is an odd paradigm, but, it does seem to have a high convenience factor at time of configuration which is why it remains, vs just being a menu option. (It's not really *designed* to be toggled on and off frequently, though, people may.) In this scenario of the options above, "Click to toggl

17 Replies 6,214 Views

Hi sakodockadmin, We'd love to take a look. Can you help us out by reproducing with advanced logging enabled, and uploading a report? First, we have a beta that does have some improvements on the multi-monitor front, so might want to install that first. You can get it here: https://www.dropbox.com/scl/fi/p6jmjdw17nzvesjp06ajy/Fences6_6

9 Replies 3,415 Views

Hi Rob. Good to know. Hm. A followup question would be about desired behavior, given the reality of multiple needs being met. In this scenario, you'd be expanding a group so that it entirely covers another. In this situation, those covered ones would become inaccessible. Current versions specifically make it so that groups that are covered up are brought to the top so that they're not lost, as it has been a common complaint that when you cover one up with another accidentally, you can

17 Replies 6,214 Views

From the looks of your screenshot by the way, it seems like you have color settings set for that specific group: "Paper & Punchline". I say this as the color showing in that picker does not match the color of that group. You can turn off tint by selecting "Paper & Punchline" from the dropdown that currently says "All groups", and disabling icon tint from there. <img src="https://cdn.stardock.us/forums/76/10/7610393/b408a3bc-8f50-4a38-9737-d6ea73fa7

9 Replies 3,004 Views

Hi Ania73, can you please upload your settings, and our team can take a look? You can use About -> Troubleshooting -> Upload error report. I hope we can get this answered for you quickly.

9 Replies 3,004 Views

Hi mrbeavers, sorry for the lack of intuitiveness in the feature here. It looks like you're double-clicking, as opposed to single-clicking, which turns off the roll-up feature entirely rather than just open it up temporarily. The result is that groups that are then covered are brought to the top. I'm wondering if you're intentionally double clicking and intentionally turning off the feature entirely, or if you are meaning to single click as to just reveal the contents tem

17 Replies 6,214 Views

Hi, also, please try using the Troubleshooting link in the About area, and upload a report? Be sure to state your username and the team can see if a crash report was captured. To help ensure a crash log is captured, a few instructions (1) Troubleshooting -> Enable advanced debug logging (2) Log off, log on (3) Reproduce the issue. Then (4) Troubleshooting -> Upload error report

7 Replies 7,634 Views

Hm this is very odd. Seeing the change come in, but again (1) It's all packed within 1 second (2) It's not detecting any actual monitor change. 2026-01-07 12:28:01,090 - WM_DISPLAYCHANGE Received 2026-01-07 12:28:02,401 - WM_DISPLAYCHANGE Received We're going to need some time to figure out how to approach and have a busy next 5-6 days. Let us get this in our list for this coming week and we'll come up with ways to diagnose? It's clear what's go

57 Replies 46,193 Views

Hi lansyin! Thanks for the report. We’d like to check out your settings quick to see what’s going on. Can you go to the About tab in settings, use the Troubleshooting link and select “Create error package”? Thanks for your help and for letting us know

52 Replies 26,026 Views

Hey jeffis, we appreciate the report. Looked into this and very interesting indeed – it looks like a monitor change came in (WM_DISPLAYCHANGE) but there was no actual change. But in the meantime, the icons got moved. Critically – we see that there were two WM_DISPLAYCHANGE's generated within one second of each other, indicating two system monitor changes within a second. > 2026-01-06 01:04:01,356 - WM_DISPLAYCHANGE Received

57 Replies 46,193 Views

@crhooker, new build is ready. It'll be out in beta coming up, but in the meantime you can get it below: https://www.dropbox.com/scl/fi/9esqvax2zl402p8waspd9/Fences6_6.2.2.1-j94-Setup.exe?rlkey=zela6xjpx5hjjbs9cclugefau&dl=0 v6.22 (6.2.2.1). Based on our replay of your debug log, this should fix things up. Fingers crossed. Thanks again f

52 Replies 26,026 Views

Ah that's right crhooker thank you for the reminder. Yes this was right before the holiday! Word got dropped as result. We'll circle back on Monday when the team is back. Good news, this got resolved. We were able to see precisely what was going wrong, and there was a minor bit of layout scoring that was off with your specific scenario. ===== Fun tec

52 Replies 26,026 Views

It is true that one can work around it perhaps. But the only (only!) cause is Fences mismatching the data. It is specifically programmed to handle this. Please submit a report and we can get this resolved - thank you! (If it’s already resolved for you personally and you’re satisfied with the workaround, that’s of course fine, but no workaround should be required. It should Just Work ✅)

57 Replies 46,193 Views

Hi Norwicensis, crookher, Just circling back. We would look forward to diagnosing this issue with you. We get pretty few of these issues given the size of the userbase so when we see folks with an issue, we like to stay on top of it as to figure out it out for the users who might be having this problem. [quote who="Dr W - Fences Support" reply="11" id="3985448"] Please do the following (1) Go to About, Troubleshooting, and click "Enable advan

52 Replies 26,026 Views

Hi all. Thank you for continuing the conversation. I'd like to repeat that we would like to look into the issue further for you, as this shouldn't be happening – so if it is, we like to figure it out so that it's resolved for you and anyone else who might be having this issue. Instructions are in the posts above. Please note that creating a "before" and "after breaking" backup is an important part of the process so that we can attempt to replay and diagnose, and so that we can see exact

57 Replies 46,193 Views

Thanks for pointing this out. This is for sure out of the usual; we'd like to get to the bottom of it. Steps: (1) Go to About, click Troubleshooting, and enable "Enable advanced logging" (2) Reboot, so that the setting will take effect (3) Get desktop the way you want it, fixing the order. Take a snapshot, open it up and rename it to "Before" (4) Reproduce the issue / break it (5) Take another backup snapshot, rename it "Broken"</

2 Replies 1,367 Views

Thanks Litcube, we're looking into it but can confirm that that specific file, when using Windows' link parsing libraries (IShellLink), returns empty for the target. Going to the target file and creating a new link, adjusting the title and icon created a link file that worked fine. But using that specific one you sent returns empty from IShellLink. So, we'll have to see if there's anything we can do. Just giving you the update It seems we were able to get the file to fi

5 Replies 1,946 Views

We weren't able to reproduce – or rather, we were able to verify it works. Created a link to a VBS file, used part of the path in a rule as you have it there and turned on "Keep rules applied", and it moved it as expected. Might you be able to share that link file?

5 Replies 1,946 Views

I'm sorry but explicitly no, a CLI for restoring saved backups is not available – what it does have is a system built specifically for handling these multi-monitor change scenarios. There's always a chance you don't have it enabled or there's some other issue. Please see the instructions from the previous post – the team is happy to look into this further to see why this isn't working for you. Multi-mon flakiness is a thing of a past for most everyone as the new one stores

57 Replies 46,193 Views

Got it! Noted. Yes we’ve considered adding some pop up notices for Opus and this is certainly something to consider. Likewise for if we notice Opus is no longer present or option is turned off. Thanks again for the detail and glad we we got it going

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Hey Lynn, just to better understand so we can make the program better for others — could you share more about what you meant by “I was assuming, incorrectly, that double-click rollup was default behavior and had not fully explored the options”? Thanks again for the report and glad we could figure it out, we appreciate any insight.

11 Replies 3,946 Views

Peek works in a very specific way that "carves out" pieces of the desktop so that it can put only the Fence areas on top while hiding the rest. Whichever pieces are carved appear on top, and whatever pieces are not part of the carve out that’s on top are hidden by necessity. (As noted desktop is a single layer, cannot be split up.) We’re always working to think of ways to make things like this possible. What technically could be possibl

22 Replies 14,321 Views

Thanks for the update. It SHOULD work in all conditions — so if you’d like this fixed for you without having to jump through this hoop, feel free follow the steps, and our team will be able to help you out. Just would need you to take snapshots before and after (and rename them appropriately) then upload the report. In the meantime, glad you’ve found a workaround.

57 Replies 46,193 Views