So in the end I abandoned trying to fix this issue. In switching over from a local domain (AD) profile to Azure AD I created a new profile, and Multiplicity now works. I wish the app had some sort of logging or that we could have done smarter troubleshooting, but at least it's working now in the new profile.
I'm using Sentinel One. As part of the uninstall/reinstall process, I disabled it, and the issue persisted. And yes, the registry keys are staying consistent and not being reset. They only change when I change the keys in MP. And when I change the keys in MP back to what they were, the encrypted registry keys return to what they were. So MP is properly saving the keys to the registry but failing to read them in my user profile. It might be time for me to just build a new user profile.
I'm not sure how those two statements are linked. But regardless, how can we get MP to load and respect the values that it has saved in the registry for both keys? I'm guessing the issue won't appear in Windows Sandbox, as that's pretty much like using an entirely separate computer. If there's no additional logging that's available from MP, or no "debug version" I can use that would provide additional troubleshooting, I suppose there's not much more support can do at t
That's one possibility. But if there's some sort of conflict with something that's running in my profile, it's odd that even on a clean boot with nothing but Microsoft and Multiplicity items in startup + services, Multiplicity keeps garbling my encryption key and passcode as soon as I save them. What program or setting has the power to mess up MP that way, consistently, if it is indeed some outside influence? Interestingly when I first put in the passcode, it's correct, and testing (b
I don't recall the exact day it quit working, unfortunately. Is there no logging that MP does to indicate what might be happening? I guess logging alone might not reveal why the passcode and encryption code keep getting garbled. I've seen some other forum posts where similar issues happened, but there was no resolution other than rebuilding the computer or the issue just going away on its own one day. It's odd that it persists beyond the MP purge process. I will have to have a look at
Any thoughts?
I wondered if the encryption error was showing up in the local new admin user, so I logged off, logged on as that account. The encryption key was garbled, so I updated and saved it. The passcode was garbled as well, so I updated and saved that as well. Then, it worked! I logged off and logged on as my regular user account and it worked for a few seconds while I was logging on, but then disconnected. When I went into Multiplicity's settings I got the error again that the encryp
Hi, Sean! Thanks for the update. The issue persists. Here are the steps I took: Created a new, local admin user on the primary PC, and tried it in that profile. Interestingly, the code shows up properly there once I put it in and save it, but as before it connects to the secondary computer but fails due to the same error. Performed clean boot, ran the batch file both on primary and secondary computer. Same issue. I have a new laptop I'm setting up, so I trie
Since Friday, no one is updating the ticket (SSN-35209) that I have open on this. Is there any support person on the forum who can escalate this for me?
If you read through the steps I've taken you'll see that I have done that multiple times.
Multiplicity stopped connecting to my secondary computer. When I look at the passcode on the primary, it’s a bunch of random characters like “GÄh«‘ &éÆÐ)’¹” which of course aren’t correct (see screenshot). <img src="https://cdn
The issue only showed up in this version, so that's why I posted here. I have started a new thread as the purge and reinstall didn't fix the issue, but I don't see it show up. I'll check back later today to see if it does. [EDIT: My post never showed up after a number of hours. I re-did it and re-posted and it showed up immediately. https://forums.stardock.com/514037/fails-to-connect---
Multiplicity stopped connecting to my secondary computer. When I look at the passcode on the primary, it’s a bunch of random ch
I've also noticed that when I stop the Multiplicity service on the primary computer, my arrow mouse pointer returns. This occurs when Multiplicity has a problem with not being able to reach the remote computer, or in these cases it's kind of a partial brokenness... where the mouse moves over and then stops a few inches into the screen of the secondary computer. Then I no longer have a arrow cursor on my primary computer. If the cursor changes to a hand (i.e. over a link) then that hand cursor
I've seen some apps offer a "keep alive" function so it overrides Windows power management at your choice. I'd like to see this option in Multiplicity.
I do find that if the secondary computer's monitor *does* go to sleep it seems to be linked with the computer going into a low power state and network can be shut off at that time. So I've fiddled with Win10 power settings and even though I had it set to keep network active in power save it really didn't. So turned off power saving for monitor and computer as a whole. That doesn't sound like it's your issue but thought I'd put this in for others.
Yeah, the problem just sort of went away. Not sure what causes it to become a problem then just go away.
I've had this issue with Multiplicity occasionally, maybe once every couple of weeks, but in the last 2 days it's been rampant and can't seem to make it work consistently. When I move my cursor to the secondary computer it appears for about a few inches on that screen then no longer appears on that computer. Moving the cursor back to the primary computer, it is hidden, for the most part. I can never see the arrow cursor but if I hover over a hyperlink (hand cursor) that shows up. Or a
It may not be something you could help with, but it's something I can help with; that's what forums are for. Partly for users helping users. What if someone has the issue, finds out this post, and realizes they can workaround their issue by shutting off the Samsung SideSync mirroring? Sure, it would be nice if this could be "fixed" between either SideSync or Stardock but I highly doubt it's going to happen any time soon. So in the meantime I would encourage users to
This is not a new issue. This is a possible help to anyone experiencing the issue in the title of this thread, "Mouse does not click in the second computer." No new thread needs to be created.
This probably isn't your issue, but when I run Samsung SideSync *and* am viewing/controlling my Samsung S8 via the app (remote control) most mouse clicks don't work on my secondary computer. As soon as I close only the remote screen portion it works again. Just thought I'd add this in case anyone runs across this issue. I don't know of a resolution except that I just close the "mirroring" remote control view when I'm done so I can use mouse clicks on the secondary.
I get this occasionally as well. Short of rebooting one or both computers I can't ever remember what process works best. I've tried unloading Multiplicity from the slave machine (it's crashed on the master) and reloading it on both but not even that works. Wish someone from Support would chime in here. Are there log files we can look at or submit?
Remix OS has nothing to do with my request, so I'm guessing you're not sure what Continuum is. Continuum provides the capability for a Windows 10 Mobile phone to display on a monitor, and provide a PC-like experience with keyboard, mouse, etc. So my request here is that my phone, docked and connected to an external display, keyboard, mouse via Continuum looks like another PC in my environment... It would be great to have Multiplicity on that phone so that I could truly use it from
One thing I've always wished is to be able to move my mouse across down to my phone, docked by my computer, and clear a notification or do something on it using my mouse and keyboard. I have a Windows 10 Mobile Lumia 950XL so I can use Continuum... Are there plans to add support for installing Multiplicity on Windows 10 Mobile, and supporting Continuum? I'd love to dock my phone to my Continuum dock, and have mouse/keyboard access to a Continuum screen (separate mo