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Hey NatsWright, Just sent a response to your ticket. :) Please let me know if you have any questions.

Hello 112131a, Assuming your DeskScapes license is under the same email address as your forum account, I do not see that your license was deactivated on our end. After you activated DeskScapes for the first time, a license file is stored in your system's ProgramData folder. If the license file was somehow removed from your system o

Hello sineadorourke , Your order required some manual processing, which I've gone ahead and taken care of. You should be receiving a confirmation email any moment now. I also noticed there was a second order attempt for the same item and I've gone ahead and cancelled that to avoid any duplicate charges to your card. Sorry for the trouble! Please

Hello jon88 and mmanolio, I've provided a link to a tool that will remove Start8 and Start10. After you've completed this process, simply restart and perform a fresh install with a new copy of the Start10 installer. **IMPORTANT** Please save any open documents/work an

Hey again Gulf80, Thanks for the update, I'm glad to hear everything is now in working order!

Hello Gulf80 and jknauth , Sorry for the trouble you're experiencing! <a class="Article_Author hand" title="Click author nam

Hey r4v1n0, Sorry for the trouble. I've processed your orders and provided a response to your open ticket. You should be able to view your purchases on your products page below: https://store.stardock.com/myaccount/products Please let us know if you have any furth

Hello lklaverstijn, Having the task scheduled on top of the already existing startup item will not cause any issues, however, it will cause the Fences configuration window to load when called for the second time. Therefore, I would indeed recommend disabling the startup simply for the sake of testing that task. Regarding the time dela

Hey MikeLookz , Please download the following file: http://sd.stardock.com/Support/FencesLoadSvc.bat Once the file is downloaded, please right click it, then select "Run as administrator". Note: This file assumes Fences is installed into the typical install folder. If suc

Hello everyone, Thank you for reporting this issue. Although there is an internal bug report for this issue, we have not yet been able to reproduce it on our end. In order to find a permanent fix, reproducing the issue would be a crucial first step and I would like to request that anyone encountering this issue place a support ticket so we can gather some data and go through the appropriate troubleshooting steps. Please take a look at the article below for help with placing a

Hey Kyril9, Thanks for reporting this issue! What you're describing actually sounds a known issue with ships getting "stuck" after the planet has been annexed. A fix is currently being worked by the development team and should certainly be fixed in a future patch. Unfortunately, I cannot provide an estimate on when a patch or a fix will be released, rest assured we are working on one! Thanks again!

Hello monticelli20 , Thank you for reporting this issue! I'd like to look into this further so it can be resolved, could you please submit a ticket through our support system? Prior to submitting a ticket, running our SupportTool would be a great help, as it will provide us with some insight into the issue you're encountering. Link to sup

Hello Tishers4u, Thank you for reporting this issue! I'd like to look into this further so it can be resolved, could you please submit a ticket through our support system? Prior to submitting a ticket, running our SupportTool would be a great help, as it will provide us with some insight into the issue you're encountering. Link to support tool: http://sd.stardock.c

Hello Malinois165, I just wanted to let you know everything should now be all set on your account, and I've sent a response to your ticket with an update. [e digicons]:D[/e] Thanks!

[quote who="RedneckDude" reply="5" id="3507349"] Link to support tool: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Link to our eSupport system: https://esupport.stardock.com/index.php?/Tickets/Submit Just trying to help.... [e digicons];)[/e]

Hello, I'd like to look into this further so it can be resolved, could you please submit a ticket through our support system? Prior to submitting a ticket, running our SupportTool would be a great help, as it will provide us with some insight into the issue you're encountering. Link to support tool: http://sd.stardock.com/Support/supportToolTest/SDSu

[quote who="Skinit" reply="12" id="3506333"] Hello . My ODM stopped showing every thing in any of the tabs. No installed programs, nothing. I'm glad though that Windowblinds and Deskscapes work. Thanks for any help. [/quote] Hello Skinit, Please try logging out of ODM and then back in. After logging in, if your titles are

Hello dgilman, Thank you for reporting this issue! I'd like to look into this further so it can be resolved, could you please submit a ticket through our support system? Prior to submitting a ticket, running our SupportTool would be a great help, as it will provide us with some insight into the issue you're encountering. Link to support tool: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe When submitting a ticket, please provid

JayJay1967, Are you behind a firewall or proxy by any chance? That can often cause issues with the activation process. Ideally, I'd like to look into the issue, as it certainly shouldn't be "hanging" for 30 minutes after trying to activate. Please open a support ticket at the link below: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit Prior to submitting your ticket, please download and run th

Hello, You should already be able to do that! [e digicons]:D[/e] Is this what you're looking for? http://screencast.com/t/veAxicWT0UB