oddyseyn

Now I can use support account and have confirmed ticket ID and rectified my problem. I really appreciate your help.

Thanks for your reply. I tried to reset my password and they said password reset e-mail has been send to my e-mail. But there is noting in my mail box. I can login all other categories(store, forums..etc) except support with my e-mail address and password. Do I need to contact support team again?

I have purchased fence program but activation of fence is impossible. So, I send e-mail to support team about a week ago and I got ticket ID from them. I tried to access esupport.stardock.com as they informed but my e-mail address is invalid(this e-mail address is same as store.stardock.com) In this case, Do I need to make additional account to log in? All other people are same situation as me?