[quote who="Zubaz" reply="22" id="3286281"]Your key was registered to your other, .org, email address. You can access it from the link below. You can also merge your accounts at https://www.stardock.com/support/registrations [/quote] No need to merge. I tried accessing the update through that account before writing support, but it was missing from the list. Now it displays as registered. Thank you.
[quote who="kryo" reply="17" id="3283538"] Please bear in mind it is a four-day holiday weekend in the US, and support works normal office hours. Normal support ticket turnaround is within two business days.[/quote] I submitted my request on November 9. On November 20, a technician offered to register my game after I provided the serial number. I replied within the hour and it's still unregistered and I have received nothing further.
I submitted a ticket on November 9 and have heard nothing thus far. In the meantime, I pulled the 1.4 files from my old system drive and overwrote the 1.0 install on my new one. The game loads, reports version 1.4, and plays okay. However, the pop-up still brags about a new version 1.4 available for download.