it57952

Ok. I have posted some more on the ticket and will do the rest as I get chance. Thanks for all the help.

My activation worked. Am I best to create the activation files for the rest of the PC's I have bought licenses for and post them in batches now to the ticket? thanks.

Email has been sent with the original support ticket number in the subject of JLN-204-16640. As a side note, I will have another 10 PC's to activate offline. Thanks.

I did try a variety of things yesterday but have retried today. I have tried Firefox, IE and Safari. On a different internet PC I have tried Firefox and Chrome. All behave exactly as I described in the last post, with the exception of Safari which takes me to a page stating "There was a problem loading the page, please try again later.". My previous cut and pasting was a PDF print of the downloads page showing the serial number, making sure there are no leading or trailing spaces or o

Thanks for pointing out the new version This DOES allow me to enter all of the details and creates the file which I could not before. However the activation web page now does not seem to like the file for activation [e digicons]:([/e] If I use the web mode it gives the error "Sorry, but no response string was returned. Please make sure you have input the proper information during the login process". If I use the email mode it sits with the same message "Waiting for text

Did you resolves your activation issues bmyers2 ? I am still not having any luck with activation here. The instructions I have regarding offline activation don't take into account that the program is not giving me an option to enter any registration or activation details, in order to then submit them via the offline method.

I have had a response. The suggested solution didn't work so have submitted logs as requested. I was expecting an email notification of a response so didn't keep checking the ticket, until I did get an email telling me the case would be closed! I have been able to install Fences on the PC's that are internet connected with no problems.

I have been using fences v1 for some time now on a couple of PC's and have recently opted to purchase 15 licenses for v2 and make more use of it and the new features in v2. From what I have read I was under the impression that if it was not possible to connect to the internet due to firewall limitations the software would allow activation by sending details via a web link or email. However if I click the "Unlock previous purchase" button which is where I would expect to be the cor