consumer2

Thanks. I'll wait to hear back. lol That was one of the first things I tried...

Thanks for the quick reply. Sorry, I forgot to add the ticket#. It's <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1"/

I bought Start11 on Jan 18 but never received emails from either Stardock nor Fastspring. I didn't even receive a receipt although the charge shows up on my credit card account. I sent a message immediately with an upload of the CC info but have received no reply as of yet. The purchase doesn't even show up on my order history nor download.