Thanks for your help and comments Jafo (and to a lesser extent Redneckdude [e digicons]:grin:[/e] ) - Hopefully it will be resolved soon. On a side note, once the registry issue was fixed, installation was quick and hassle free not to mention that I couldn't buy Icewind dale 2 in any stores around Perth Western Australia, so there are still some positives to focus on - just a pity things started as they did.
I didn't send them 160 emails, I sent 1 email, then I replied to my ticket ID to let them know that I had resolved the issue. I now have a folder entitled "Stardock harassment" and we can add another 10-15 emails to the tally since I posted earlier.
I just purchased Icewind dale 2 last Friday. I didn't receive an email telling me where to download or get the serials (as I was told I would) and it wasn't appearing in impulse... after waiting over the weekend and seriously contemplating a charge-back I sent an email to support. Whilst waiting for a reply I did some research on the forums and found the solution to my problem - there was some registry entry in the impulse program which wasn't working properly. So with help from the forums I