dougo33

A month has now passed with no help from the "support" staff. This is a great way to run a company. They wnat the money then do not care about the results. I have been a user of Stardock software since he days of O/S2. SInce most probably don't know what that is, it has been a long time. This is my last Purchase of a Stardock or Impulse related item. I will use another online vendor to give my money to direct2drive is great and at least

Not really...the "tech" told me the method of installing that your Impulse page explains how to do is not supported. Since I have installed multiple other games using Impulse Anywhere with no issue, it is supported. Since I have a slow internet connection in my rural area I must download somewhere else and install at home. His response was not supported and we can refund 75% of the price. You mught want them to try again and actually adddress the issue

I have tried to be polite. I have been buying Stardock games since the O/S2 days and have never had this much problem. I get tired of hearing crickets after 3 tickets on this issue. So please do not tell me how or what to post...Thanks

2 weeks ago I purchased GalCiv 2 complete from your store. I proceeded to downlaod and try to install it. I ran into problems, submitted a ticket (after searching the forums and dstabase). I added after a week of hearing nothing. 2 weeks and still heard nothing from you IT HAS BEEN 2 WEEKS AND NO RESPONSE FROM STARDOCK OR IMPULSE. THIS IS MAKING ME DECIDE TO NEVER BUY A GAME AGAIN FROM YOU AND TELL EVERYONE I KNOW YOUR SUPPORT IS BEYOND