Stardock support rocks!!!

Big changes on the support forum

from WinCustomize Forums
I have wanted to write this for a while now, and I am finally going to do it.

As you all might know, Stardock support has in the past been critisised by a lot of disgruntled customers and also by regulars (including me) on this forum.

I don't know how many of you have recently visited the support forum, but things have changed big-time there. For about the last month or so Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads. This has changed the feeling of the support forum quite a bit. People with problems now get the impression their issues are taken seriously (even though it migth not be resolved immediately), and aggression and frustration on the support forum are kept at a minimum.

Thank you so much Stardock for implementing this change and thank you Mike for doing such a great job!!
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15,988 views 25 replies
Reply #1 from WinCustomize Forums Top

I second the thought.

Each time I go to the boards, there are few if any threads that have not been addressed by Mike.

Now, I just look and go - unless I have something worthy of mentioning.

Excellent job Stardock and Mike (milksama).

Reply #2 from WinCustomize Forums Top
I've noticed milksama's contributions as well! Good stuff... its really appreciated!
Curtains - Customize Windows with additional styles
Reply #3 from WinCustomize Forums Top
Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads



yes, makes a big difference knowing that someone from stardock has seen the posts...thanks milksama, your efforts are appreciated
Reply #4 from WinCustomize Forums Top
Me too. When possible, he tests the issue & notees if the problem is confirmed & whether there's a fix, or he made a bug rept, or it iexists but is not SD related, etc.
Reply #5 from WinCustomize Forums Top
Each time I go to the boards, there are few if any threads that have not been addressed by Mike.


It's almost as if he puts us out of our job!

Seriously though, it makes it much easier to go through the threads and concentrate on the ones that don't have a reply yet.
Reply #6 from WinCustomize Forums Top
Not buying the nick tho.
Reply #7 from WinCustomize Forums Top
Yeah, I'll third, fourth or whatever that....having Mike on the support team is fantastic and a most welcome addition. I had a small issue that Mike helped to resolve and the quick response is much appreciated
Reply #8 from WinCustomize Forums Top
I was going to sart a thread on this very topic!

Props to Mike... doubly now that he's putting in an appearance on the newsgroups as well!

I just hope he doesn't get burned out - maybe he needs some flunkies


Posted via WinCustomize Browser/Stardock Central
Reply #9 from WinCustomize Forums Top
I just hope he doesn't get burned out

He's over 2000 years old and working from Afganistan. If he ain't aleady burnt out he ain't gonna burn out.
(check his profile)

Course I still ain't buying the nick. If you put 2 and 2 together it equals 314.
Reply #10 from WinCustomize Forums Top
NO stardock support doesn't rock, they suck. I have two problems I have been dealing with for 3 weeks, can not get a response from from email support and have had both problems posted on two diff. forums and still can not get an answer.
Reply #11 from WinCustomize Forums Top
I've read your post of Oct 9th re Theme Manager not applying skins and cannot recreate the problem. Perhaps support either cannot find a problem or are still looking. Other users also tend not to reply to threads if they don't have a solution.
Reply #12 from WinCustomize Forums Top
#10 by Citizen os1smith
Thu, October 27, 2005 1:04 PM
NO stardock support doesn't rock, they suck. I have two problems I have been dealing with for 3 weeks, can not get a response from from email support and have had both problems posted on two diff. forums and still can not get an answer.

I posted to your other thread about WB5 not staying in place. I don't have the problem, but I suggested that you post your problem/thread in the Stardock Support area of the forums for greater chance of having a support person see it.
DD

Posted via WinCustomize Browser/Stardock Central
Reply #13 from WinCustomize Forums Top
Ah, I see now why no-one has answered
Reply #14 from WinCustomize Forums Top
for Stardock support and Milksama! If you don't believe that support by Stardock is suberb, buy a Symantec/Norton product and see what kind of support you get!

Posted via WinCustomize Browser/Stardock Central
Reply #15 from WinCustomize Forums Top

Thank you everyone for your feedback. We try to address the main areas of support whenever possible: Support email (ticketing system), Support forums and Support newsgroups.

For anyone disagreeing with the thread title, please send us your name, windows logon/password, and ip address    Just kidding...  Your feedback is also appreciated, please let us know how we may assist you through one of the main channels for support: Support email (ticketing system), Support forums and Support newsgroups so we can address your problem asap!

(Were I to move into development, I would remain an active voice in the Stardock/Wincustomize community.)

-Mike
[Stardock's 2000 year old Afganistanian support representative]

Reply #16 from WinCustomize Forums Top
Look at this guy.  He's everywhere!  He can't be stopped!

All hail milksama!!!!
Reply #17 from WinCustomize Forums Top
Don't get me wrong, I think Stardock rocks, I think Mike is the hardest working guy there, but until they can get a better way or I should say an easier why to report problems, then stardock support doesn't rock, this is accross the board problem with software everywhere, not just startdock. I am not mad at stardock, I understand, millions people all flipping out over problems. It is a task that must be madding. So lets me get this out as where I stand ... Startdock apps are fantastic, there support is much better then most, I think stardock central is way ahead of everyone in providing product update (can't get simpliar then this). Do I have a solution, nope I don't, my attack, so to speak on this thread, was an attempt to get someones, anyones, attention, like hitting a mule with 2x4 to get their attention, and it worked, I got an email from support offering help. I tried email prior to this and got no response, now maybe I will get my problem fixed, when that happens....then stardock support will rock...for me ..but for someone else, it will still probably suck...lol
Reply #18 from WinCustomize Forums Top

but until they can get a better way or I should say an easier way to report problems,

It's funny you should mention that.  If you visit Stardock's main support page ( https://www.stardock.com/support.asp ) you may notice that our FAQ links have been replaced with a new Knowledge Base Support Center ( https://www.stardock.helpserve.com/ ).  And the Support Center includes a full blown Support Ticket system( https://www.stardock.helpserve.com/index.php?_m=tickets&_a=submit ).  Easy to submit problem problem reports with tracking!

So can we get a "Stardock Support Rock's" statement now?!

Reply #19 from WinCustomize Forums Top
Thanks for the links, T-man!
Reply #20 from WinCustomize Forums Top
So can we get a "Stardock Support Rock's" statement now?!

Very nice update guys. Stardock Support Rock's!
Reply #21 from WinCustomize Forums Top
So can we get a "Stardock Support Rock's" statement now?!


wow...very cool..Stardck Support F*^&*@! Rocks..got some searching to do before I submit a ticket, much better, thanks T-man and Support team.
Reply #22 from WinCustomize Forums Top
In my openior world's most friendly people are @ SD and WC ... They hear us when we want ... and they help us whenever we put ourselves in trouble ... the REAL helping hands ...
Reply #23 from WinCustomize Forums Top
Maybe Mike is really Frogboy with a different handle to throw off suspicion. He never takes a day off.

Posted via WinCustomize Browser/Stardock Central
Reply #24 from WinCustomize Forums Top
lol.
Reply #25 from WinCustomize Forums Top
I'm late throwing my 2 cents in but I too appreciate Mike's precence. Particularly re WB 5 beta. There have been a number of issues which he's responded to. The one that affects me haven't been dealt with yet but I've been reassured that it will be - in time. Patience is easier when you get the feedback he's provided. Kudo's to you Mike!

On that note, I've been involved with Stardock for quite awhile and they've done well. Feline (wherefore art thou laddie?) pointed out some issues which I believe has sparked a resurgence of developer presence here and in the newsgroups. Again, good work.