Token Usage & Information also does not respond although it shows that I have over 245,000 tokens available.

I tried uninstalling and reinstalling.

Try turning off your firewall temporarily or killing any VPN connection you may have active. 

There is also uninstalling \ reboot \ reinstall. 

Sean Drohan
Stardock Product Lifecycle Manager

Thanks.  Still trying.  Logging out and logging back in did not work.  Got the same error message.

I don't expect logging in using my account to work well (because I have multiple Object Desktop licenses on my account), but I tried that anyway and got this:

will continue trying other suggestions.

Both licenses are good until some time in mid 2026.

Not trying to be a jerk, but according to that site, the issues it supports are these:

I am not trying to manage my account.  Those issues are in the past.  I am not trying to purchase anything nor get a refund (yet) and I am not trying to close any account, merge any account, change my email or anything else "corporate"

I am likely misinterpreting what I should do, but this seemed to be where one of the links brought me when I first started trying to get it resolved.

I have never attempted to use Desktop GPT on my other machine (which has its own license) but just tried it and got the same error, which leads me to a possible reason for this.

The suggestion to log in by account may have been a clue since it asks for my email address but not the license key.

In the past, one of my complaints has always been that Stardock does not handle users with multiple licenses well.  They seem to believe that one person means one email means one computer means one license.  It was not until relatively recently that your products made it easy to see which license was on which computer.

I just checked my account information on the machine I never used with Desktop GPT and expected it to have the default tokens that come with the purchase (which it had since the beginning).  Instead, it is showing the number I just bought (without the intial amount that it used to have).

Is this a problem having two installations of Object Desktop with a single email address?

Thanks.

That seems possible.  When you sign into ODM with your Stardock account, it has to rely on one of your active licenses.  To test if that's the issue, first make sure you completely exit the DesktopGPT application (right click it from your system tray to fully exit).

Then, log out of the Object Desktop Manager.  When you log back in, input one of your specific Object Desktop product keys with your email instead of the account/password method.  Open DesktopGPT again, give it a little time to update with the account info, and see if it works.

If this doesn't work, try the other Object Desktop product key.  Make sure you completely exit the DesktopGPT application (from your system tray) with each attempt and give the application a bit of time to update.  

Best regards,

Adam McGuinness
Stardock Support Specialist

Well, partly so....

I went to the other machine that now shows this:  

Also the Object Desktop License info screen had the License blanked out when I went to look at it.

It seems that while Object Desktop understands that I have separate licenses, Desktop GPT gets confused because it looks at the email address for tokens.

I could be mistaken, but this seems to still be broken.

Could you try the same method as before?  This time with the DesktopGPT application, activating with each of your account's Object Desktop keys?

On the About page of DGPT you can click "Manage License" -> "Update Product Key":

Please let us know if this helps.

Best regards,

Adam McGuinness
Stardock Support Specialist

Got it working again on this machine just by re-entering the License Key information in the About box.

In case you didn't know, here is what it said may cause DesktopGPT to keep breaking:

There could be several reasons why DesktopGPT or similar applications might experience issues or "break." Here are some common factors that could contribute to such problems:

1. Software Bugs: Like any software, DesktopGPT may have bugs or glitches that can cause it to malfunction. Regular updates and patches are typically released to fix these issues.

2. Compatibility Issues: The application may not be fully compatible with certain operating systems, hardware configurations, or other software running on the machine.

3. Resource Limitations: If the computer running DesktopGPT has insufficient memory (RAM) or processing power (CPU), it may struggle to run the application smoothly.

4. Network Connectivity: If DesktopGPT relies on internet access to function (for example, to connect to a server for processing), any network issues could cause it to break or function poorly.

5. User Errors: Sometimes, issues may arise from user input or incorrect usage of the application, leading to unexpected behavior.

6. Configuration Changes: Changes in system settings, such as firewall configurations or security software updates, might interfere with the application's ability to function correctly.

7. Updates and Maintenance: If the application is undergoing updates or maintenance, it might experience temporary issues.

If you're experiencing consistent problems with DesktopGPT, it might be helpful to check for updates, consult the support documentation, or reach out to the developers for assistance.

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I suspect a combination of #1 and #5