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johnbloom
johnbloom
Join Date 07/2014
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Multiplicity issue with Windows 11 24H2 update, take 2.

Secondary is dropping off every 30 seconds.

March 7, 2025 3:28:57 PM from Stardock ForumsStardock Forums

OK, since the other thread was getting long, and the problem is still not resolved, I'm starting a new thread.

Windows 10 primary, 22H2 (company PC, not upgradeable), M 3.6 (not upgradeable).  Windows 11 secondary, just updated to 24H2 a day ago after putting it off, and thinking that I may have identified the issue with the outdated ethernet driver and possible Backblaze interference.  Came in to work this morning and the secondary is dropping off the primary every 30 seconds or so, making it impossible to work.

I need a Stardock solution to this.

multiplicity
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johnbloom
johnbloom
Join Date 07/2014
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Reply #1 March 7, 2025 3:33:38 PM
from Stardock ForumsStardock Forums

Just to add a note: I have a similar setup at home, where both PCs are Win 11 24H2 and M 4.01, so we can't blame M 3.6 or the Win11/Win10 differences, and the home setup does not have Backblaze.  I get secondary dropouts there, too... not every 30 seconds, but still at an annoying level.

 

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johnbloom
basj
Join Date 03/2001
+1598 sdemployee
Reply #2 March 7, 2025 8:02:14 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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johnbloom
johnbloom
Join Date 07/2014
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Reply #3 March 12, 2025 4:44:08 PM
from Stardock ForumsStardock Forums

To give an update:  This is my Multiplicity 4.01 pro installation on two Win 11 24H2 (latest updates) PCs in shared KM mode.  I'm getting the secondary dropouts on a regular basis, and often the dropout is accompanied by the primary losing its Internet connection.  Multiplicity then reconnects to the secondary, and then a few moments later, the connection to the Internet resumes.

So Multiplicity 4.01 is crashing the primary computer's Internet connection on Win 11 24H2.  How can I fix this?

Primary / secondary connection is hardwired Ethernet, no VPN.  Ethernet is the onboard I219-LM chip on a Dell Optiplex 7060, Intel driver date 11/25/2023, version 12.19.2.57

thanks!

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johnbloom
Neil Banfield
Join Date 04/2001
+1078 sdemployee
Reply #4 March 12, 2025 5:06:13 PM
from Stardock ForumsStardock Forums

Quoting johnbloom,
reply 3

To give an update:  This is my Multiplicity 4.01 pro installation on two Win 11 24H2 (latest updates) PCs in shared KM mode.  I'm getting the secondary dropouts on a regular basis, and often the dropout is accompanied by the primary losing its Internet connection.  Multiplicity then reconnects to the secondary, and then a few moments later, the connection to the Internet resumes.

So Multiplicity 4.01 is crashing the primary computer's Internet connection on Win 11 24H2.  How can I fix this?

Primary / secondary connection is hardwired Ethernet, no VPN.  Ethernet is the onboard I219-LM chip on a Dell Optiplex 7060, Intel driver date 11/25/2023, version 12.19.2.57

thanks!

Are you sure your network card or cable is not bad on the primary?

I ask as that's the exact sequence of events I would expect if the connection dropped and reset.

An app shouldn't be capable of breaking your internet connection unless there is a bug in the driver.

Most likely explanation would be hardware level.

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