I am unhappy that I appear to have paid to have a beta version of Multiplicity 4 which is not working when 3 was working without any issues

from Stardock Forums

I am using a high specification Windows 11 Pro PC. I am annoyed that I appear to have bought a beta version of Multiplicity (4.0.0.2). I bought it because I thought it was a full program version. It is completely unstable and when I try to run it it causes Explorer.exe to crash. My existing Multiplicity 3 Pro was working without any issues before I uninstalled it. 

multiplicity 4 crashes beta windows 11 pro multiplicity
2,905 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, if you review this page: https://www.stardock.com/products/multiplicity/. It clearly mention it,

Do let us know if you still wish for our help on your current issue with Multiplicity v4.

 

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

We would need more information on that crash as I am unsure how it would cause Explorer to crash.  Thats a new issue to me and one we would most certainly like to investigate.

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top

Hi

 

I have a Windows 11 Pro self-build PC

 

OS: 23H” (22631.4602)

 

MB: ASUS ROG Maximus XIII Hero

 

CPU: i11700K

 

RAM: 64GB (2x 32GB)

 

Storage: SN850X 4TB SSDs

 

GPU: Zotac 3060 Ti Twin Edge OC LHR (Nvidia)

 

 

 

I have uninstalled | Rebooted | reinstalled at least five times 4.0.0.2 x3 and today 4.0.0.4 x2

 

Following installation, the program appears to start ready to instigate the connection to another PC. I ended up rebooting and then no longer had access to the program.

On the fifth install I had the correct settings to connect to my laptop, so I was able to configure the settings with the program open after the initial install. I had seamless and KVM configured and working. I then rebooted the PC.

The program shortcut points to:

C:\Program Files (x86)\Stardock\Multiplicity\MultiplicityConfig.exe

This appears to be a config/setup file which might explain why it is trying to configure the Netgear smart switch software SmartControlCenter.

So, when I try to start Multiplicity 4, it tries to configure Netgear Smart Control Center. When I right click the direct icon and choose to run in Admin mode it opens. However, despite it passing seamless and KVM connection tests, when I try to connect the KVM I get an unknown error (3).

In summary:

  • The connection is made on initial setup without being in admin mode
  • This is for both seamless and KVM function
  • After reboot the program tries to configure the Netgear Control Center
  • Right clicking the program icon and choosing to start in Admin mode allows the program interface to launch
  • Seamless and KVM test connections are successful
  • Seamless doesn’t work
  • KVM opens a connection window and tries to connect but then stops with the unknown error 3

Prior to today explorer.exe was happening as a direct result of trying to load the program. This behaviour is different today and appears to happen randomly with Multiplicity 4 loaded at start up. 

Reply #4 from Stardock Forums Top

After rebooting I can now seamlessly move the mouse across to the laptop. I had positioned the laptop at a slightly higher level and that may have confused the issue. However, the issue with KVM is not resolved.