Stardock Forums
Almost certainly a Webroot issue, but Fences 4 no longer will work (or re-install) on my system because WR thinks 'SdAppServices_x64.dll' (and maybe others) contains malware. Just started getting this message today. Posting here to see if anyone has a work-around tthat doesn't involve un-installing Webroot.
If you dl'd your software from Stardock, Webroot is giving you a "false positive".
"White list" the files and retry install after deleting the prior copy and redownloading.
I just got this as well when booting up. I just unchecked the removal process and set webroot to "monitor" the file. More than likely a false positive.
That it is....;)
Webroot also flagged my 'SdAppServices_x64.dll' file. Even after I set it to ignore, Webroot kept flagging the file and appended (dot)vir to the file name: SdAppServices_x64.dll.vir. Each time I set it to ignore Webroot continued to flag it. Eventually my file was SdAppServices_x64.dll.vir.vir.vir.vir. I decided to reboot my PC. THAT was a mistake because Fences would not run after a re-boot. I had a blank screen except for icons in my system tray. Luckily one of those icons was Windows Explorer.
I turned off Webroot's "Realtime shield" and "Web Shield". I always keep my installation files; it saved my butt this time. Before I executed the file to re-install Fences, I renamed my "Fences" sub-directory to "FencesOLD". I always do that in case there's a problem with a new installation (Side note: I could not rename the "bad" file back to the original (dot)dll since my PC kept saying the file was in use. Odd I could rename the folder but not a file within the folder). THEN I re-installed Fences. My original desktop appeared, but I still have Webroot's "Realtime shield" and "Web Shield" turned off. I might turn them on again in a few days when I have time and hope Webroot doesn't flag the file again.
The solution is a lot simpler:
1. Make a post about Webroot's false positive which needs correction in their forums.
2. Uninstall Webroot. Trust Windows Defender and Malwarebytes (free). Use care regarding web cruising.
3. Purge Fences. Use the instructions here:
https://forums.stardock.com/486084/fences-support-faq#reinstalling
Reboot. Reinstall Fences and reboot immediately. Then, for the heck of it do a multi-engine web base malware scan. Bet you turn up clean.
I've been having the same problem with WebRoot & Fences. I've been using Fences v3 and WebRoot ever since Best Buy started promoting it.
Last week I started getting a WebRoot message that I had "windows.trojan.penguish". I finally got Fences totally uninstalled using Revo Unstall, stopped WebRoot, and re-installed using my original Fences 4 install files. Yesterday all was good but this morning I'm getting a threat "SdAppServices_x64.dll". Very frustrating!!
I'm going to report this on the WebRoot forum but, in the meantime, how can I bypass these errors and what is a multi-engine web base malware scan and how do I do one?
TIA MJ
Do the purge as described in reply #5. Also "white list" Fences and the process being reported by Webroot. You can read how here:
https://forums.stardock.com/532260/page/1/#3951747
Then re-download Fences and install it and reboot.
Webroot's reporting a "false positive".
A web scan is a multi engine antivirus scan. Here's one site that explains it and provides links to multi engine scans and does it free:
https://www.techsupportall.com/best-multi-engine-antivirus-scanners/
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