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TomaszLencki
TomaszLencki
Join Date 01/0001
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Fences Extended Crash Reporting all time

May 17, 2024 6:40:24 AM from Stardock ForumsStardock Forums

Hello
Can't start in any way. It only works for a while after reinstalling and then the same message pops up every time.


Before the above message the windows desktop flashes black 2 times and as if something is switching.
I have this report from the program. question can i paste it here directly on the forum?

https://drive.google.com/file/d/1Y9cB71dnb34QO0dHI2j91cqJ-FE7hoUD/view?usp=sharing


please help. If that I created a thread or in the wrong place then I apologize and ask for correction.

Tomi


fences
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TomaszLencki
basj
Join Date 03/2001
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Reply #1 May 17, 2024 7:15:42 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. Windows 10 or 11? Also need its full build number. Use Winver.exe
  2. Fences full version numbers.

Thank you.
Basj,
Stardock Community Assistant.

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TomaszLencki
TomaszLencki
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Reply #2 May 17, 2024 9:18:49 AM
from Stardock ForumsStardock Forums

Hello

Thanks a lot for the message already communicates what and how.
Was the data from the link helpful or has something else to prepare, check.
Thanks for your time

Tom

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TomaszLencki
basj
Join Date 03/2001
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Reply #3 May 17, 2024 10:01:38 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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TomaszLencki
TomaszLencki
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Reply #4 May 21, 2024 2:37:36 AM
from Stardock ForumsStardock Forums

Hello
Unfortunately the dale program is not working properly
I did everything as it is written on the forum and it did't work.

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TomaszLencki
TomaszLencki
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Reply #5 May 21, 2024 2:43:48 AM
from Stardock ForumsStardock Forums

Below I send again the link to the saved log of the program's operation

https://drive.google.com/file/d/1ibEQXlLnoypAty_IAPopH6qKrXflLlGW/view?usp=sharing

Below I send again the link to the saved log of the program's operation
I hope you can read something from them and find the solution to my problem.
thanks
Tom

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TomaszLencki
basj
Join Date 03/2001
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Reply #6 May 21, 2024 2:57:14 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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TomaszLencki
sdrohan
Join Date 10/2012
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Reply #7 May 21, 2024 2:49:47 PM
from Stardock ForumsStardock Forums

If you do a cleanboot of Fences, can you still get it to happen?

https://support.stardock.com/space/SHC/1332445272/Fences+Clean+Boot

Sean Drohan
Stardock Product Lifecycle Manager

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TomaszLencki
TomaszLencki
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Reply #8 May 22, 2024 9:51:05 AM
from Stardock ForumsStardock Forums

Hi
I started windows with in Clean Boot according to your all tips and unfortunately still the same message.
and the fence program does not want to start.

I have to send another file with logs

 

Tom

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TomaszLencki
sdrohan
Join Date 10/2012
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Reply #9 May 22, 2024 11:08:45 AM
from Stardock ForumsStardock Forums

Quoting TomaszLencki,
reply 8


Hi
I started windows with in Clean Boot according to your all tips and unfortunately still the same message.
and the fence program does not want to start.

I have to send another file with logs

 

Tom

Sean Drohan
Stardock Product Lifecycle Manager

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TomaszLencki
TomaszLencki
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Reply #10 May 23, 2024 10:54:24 AM
from Stardock ForumsStardock Forums

Hi

Is this PC in a corporate environment? --> No. It isn't. It is a private laptop

Do you happen to have Forcepoint installed? -->No. I don't have Forcepoint, but I have another firewall and antivirus program from ESET.


So far the Fences 5 trial works fine, of course I first uninstalled version 3. Is it possible to have two different versions installed on one computer. I haven't tried this, but probably not.

 

Tom

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TomaszLencki
sdrohan
Join Date 10/2012
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Reply #11 May 23, 2024 12:50:33 PM
from Stardock ForumsStardock Forums

Quoting TomaszLencki,
reply 10

So far the Fences 5 trial works fine, of course I first uninstalled version 3. Is it possible to have two different versions installed on one computer. I haven't tried this, but probably not.

It is not, one will replace the other.

Sean Drohan
Stardock Product Lifecycle Manager

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TomaszLencki
TomaszLencki
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Reply #12 May 24, 2024 8:00:40 AM
from Stardock ForumsStardock Forums

Quoting sdrohan,
reply 11

It is not, one will replace the other.


This I know.

The trial version will end and what next. How does this relate to my problem. Fences 5 works, fences 3 doesn't, then what is the problem. What should I do next.

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TomaszLencki
sdrohan
Join Date 10/2012
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Reply #13 May 24, 2024 9:59:30 AM
from Stardock ForumsStardock Forums

Quoting TomaszLencki,
reply 12

Fences 5 works, fences 3 doesn't, then what is the problem. What should I do next.

You have a choice it would seem.

  1. Continue to investigate what 3rd party app or Windows setting is causing your Fences 3 issue.
  2. Upgrade to Fences 5.

Sean Drohan
Stardock Product Lifecycle Manager

 

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