Unable to enable Fences

from Stardock Forums

I have just purchased Fences 4.10. I cannot create a Fence. Right-clicking on the desktop shows an option to Enable Fences which doesn't do anything. I have gone through the troubleshooting section without success. I am running Windows 10 Pro Version 22H2 (OS Build 19045.2728)

Thanks in advance for your help

 

Alan

fences
32,116 views 22 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try this, uninstall Fences 4, reboot immediately, download the latest version using this link mention in this thread: https://forums.stardock.com/517370/get;3881371. Install that version, reboot again. Retest and report back.

Thank you,
Basj,
Stardock Community Assistant.

 

Reply #2 from Stardock Forums Top

Hello Basj

Followed the instructions but got the same result

 

Thanks

Alan

Sins of a Solar Empire: Rebellion
Reply #5 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Same result. There were some errors when running the batch file.

Alan

Reply #8 from Stardock Forums Top

Tried that with the same result. When I try and enable Fences there is a spinning circle for a few seconds.

I don't know if it means anything but if I go to "add or remove programs" it shows Fences 2 as well as Fences 4. If I try to remove Fences 2 it comes up that I am removing Fences 4.  When I originally removed Fences 2 (I had installed Fences 3) it came up with an error that something was in use. When I tried again it said it couldn't find the program.

This is what I have done.

I did a clean install of Windows 10

Installed Fences 2

Installed Fences 3 (It was an upgrade which is why I installed Fences 2 1st)

Tried to remove Fences 2 with an error as stated earlier

Purchased Fences 4 and removed Fences 3

Hope that all makes sense

Reply #9 from Stardock Forums Top

Was any of the Fences version ever work in this computer? If it was, which version and how long ago? Was there any issue that causing you to upgrade from V2 to V3 and than to V4?

Thank you,

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

I will give you some background.

Several years ago I went from Windows to a Mac. I ran Windows on the Mac using Parallels and used Fences 3 on that. When I upgraded to an M2 Macbook air I could no longer run Fences as it was incompatible with Windows 11 Arc.

My brother passed away in February and I got his old Microsoft Surface which I reset and did a clean install of Windows 10. I have been using Fences for many years and updated them when a new version came out. I installed them one at a time on the new (to me) laptop but didn't run them. I did it that way as V3 was an upgrade and I have had other programs that wouldn't install an upgrade if the original one wasn't there. I decided I might as well get the latest version as there was an offer on it.

If we can't get V4 to work I could try installing V3 and if that works get a refund for V4

Reply #11 from Stardock Forums Top

Not really sure why its not working on your system. So to be clear, Fences V3 was working before? If yes, can you try if you can setup Windows Sandbox and test Fences V4 in it. https://forums.stardock.com/486084/fences-support-faq#sandbox

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Quoting alan1951, reply 10

My brother passed away in February and I got his old Microsoft Surface which I reset and did a clean install of Windows 10. I have been using Fences for many years and updated them when a new version came out. I installed them one at a time on the new (to me) laptop but didn't run them. I did it that way as V3 was an upgrade and I have had other programs that wouldn't install an upgrade if the original one wasn't there. I decided I might as well get the latest version as there was an offer on it.
End of alan1951's quote

The Surface that you have might also be an ARM based processor like your Mac.

Paul Scroggins
Associate Technical Support Analyst

Reply #13 from Stardock Forums Top

I set up Windows Sandbox and tested Fences 4 with the same result.

I have also uninstalled Fences 4 & installed Fences 3 & that works fine. Could be the solution is to stick with Fences 3 & get a refund. If you want to keep investigating I am willing to keep going

Alan

Reply #14 from Stardock Forums Top

That is strange, might this be because you're using the wrong key to activate Fences 4? When you upgrade to Fences 4, you will get a different key to use on it. Did you use that key?

Thank you,

Basj,
Stardock Community Assistant

Reply #16 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #17 from Stardock Forums Top

What MS Surface device is this?

 

Paul Scroggins
Associate Technical Support Analyst

Reply #19 from Stardock Forums Top

As it is now a month without hearing anything could I please have a refund.

Thank you

Alan

Reply #21 from Stardock Forums Top

That workaround worked

Thanks

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Reply #22 from Stardock Forums Top

I will give a hint (enable/disable Fences using command line) to facilitate the testing needed to solve this problem.

Fences.exe /enable
Fences.exe /disable

or if you prefer to run .bat files:

"C:\Program Files (x86)/StardockFencesFences.exe" /enable
"C:\Program Files (x86)\StardockFencesFences.exe" /disable

I hope this helps you and others who are looking for a quick way to enable and disable the application.

Bests,
Ray