How to change primary Desktop Name & code after adding new C: SSD and reloading OS?

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

For connection purposes, the Primary name is irrelevant, if the Secondary changed, that would be a different matter.

If its the Secondary that you mean, just remove and recreate it.

Sean Drohan
Stardock Support Manager

Hi Sean,

Thanks for your reply.  Unfortunately it doesn't help. 

No, the secondary (my Surface Pro3) remains the same, and is still registered as secondary. 

When I go to it (Secondary) and select KVM, there is the 'Connect' button with the Old Primary PC name beside it.  Anyway, if what you advise is correct, then when I click connect...it should find and connect to the primary irrespective of whether the primary's name has changed.

So, I clicked 'Connect' button (via the secondary KVM Multiplicity Control panel), and the result I get is a new window that says:

'Unable to connect to  xxx' (xxx being the old Primary Name).  followed by: 'Connection failed due to the passcode being incorrect'

Back to the Edit KVM and the Old Primary Name is displayed for edit along with the original Passcode.

So, I have now changed the Primary PC Name to the new name on the Secondary PC Multiplicity Control Panel, and kept the old Passcode, but same result... initially.  Then after each try I no longer got Passcode error, just:

Then it was followed by notice:

'The computer is either being blocked by a firewall, offline, configured as a primary, or has KVM mode disabled'.

So, I checked  & tested all: Computer is not offline (internet offline I presume?) and there is a strong highspeed internet connection on both.

I turned off all Firewalls in Windows Defender (Domain, Public, & Private) but same result, so not the firewalls.  Have also switched off my 3rd party 'HitmanPro'...and added Mutiplicity as a whitelisted prgm, but same result.  I also whitelisted Multiplicity in my Controlled Folders.

The Surface Pro3 IS configured as Secondary, not Primary & vice versa, on both Control Panels ....checked.

'KVM mode' disabled:  both of the Multiplicity control panels have the KVM Tab opened whilst attempting to connect.  I presume this means KVM Mode is enabled.

So, still cannot 'Connect' in KVM Mode.

Happy to upload ScreenShots if helps....presume will need email or private link so please advise.

Thanks for your assistance so far Sean.

Cheers,

Christopher

There is nothing in MP where one could connect to a Primary so this may be a semantic issue.

Fist, I want to establish terms:

Seamless: You can see both PCs and want to the Primary PCs mouse\keybord on connected Secondaries configured on this menu:

KVM (Remote connection): Remote PCs, generally ones in other rooms, headless (no monitor), etc:

Since you mentioned KVM multiple times, I'll assume its the latter.

I'll start with the easiest method - to burn and reinstall on each.  I say this as going through all the potential issues (as you did in your last response) can be more problematic than this likely cure.

https://forums.stardock.com/486104/multiplicity-support-faq#reinstalling

You would do that on every PC where MP is installed on.

If after you reboot, reinstall you still have issues, make sure you verify what connection type we are talking about (Seamless \ KVM) and we can proceed.

Sean Drohan
Stardock Support Manager

Hi Sean,

Thanks, I have saved that for future reference.

Actually, I have spent half the morning playing around with Dual Monitor Setup Settings and have recorded a process that now has my desired workflow working for Seamless and KVM.

Yes, we do agree the semantics of Seamless and KVM Modes.

I was attempting to use KVM after becomming frustrated with a 'gap' in the Seamless mode regarding the transitting of the mouse pointer from one Duplicate Screen to the Other. 

Cause of the 'gap' behaviour was that the mouse, upon leaving the main Screen, was transiting via the Laptop / SurfacePro hardware Scrn, prior to arriving on the 2nd duplicate (LHS) Scrn.  I wanted the mouse pointer to transit directly from my RHS Dual Monitor to my LHS Dual Monitor with no  transition break between.  That is, I wanted it to skip the small SurfacePro3 (or any other Laptop) screen.

So, solution discoverd with trial and error, was to set up the Monitors in Windows Display as:

1. On the Main (Primary PC) Monitor, situated on the Right hand side (RHS) of the Dual Monitors (an ASUS PA32UCG):

>Via Shortcut of 'Windows Key + P' to open Project: 

>Set 'Second Screen Only'

2. On the 2nd Monitor (Left Monitor in my case, Identified as #1 by Windows Displays)

>Via Shortcut of 'Windows Key + P' to open Project on #1 ((my LHS 2nd Dual Monitor (Dell U2711)):

> Set 'Duplicate'

Notes:

Windows Display Setup identifies Monitors (Displays) numerically, starting from the LHS.  So the left monitor is # 1, and the RHS monitor (dual setup) is # 2. 

Nothing to do with Primary or Secondary PC in Multiplicity, or in the user (my) description of which is 'considered' primary or secondary.  Nor any relation to the relative size /specs of the monitors.  This needs to be understood as the numbering nomenclature can become confusing or misleading.

Another 'variable' to consider is the particulare IO ports used:

1. Both Dual Display Monitors are plugged into my NVIDIA DP (Display Port) IO Ports.

2. I have my SurfacePro3 plugged into my 2nd monitor's DVI-D1 Input Source Port:  being the smaller (Dell U2711) Monitor (but identified under Windows Dual Setup as #1 Display). 

I usually referr to this as my '2nd' monitor as I 'Extend' my #2 (Primary/Main 'AsusPA32UCG') (#2 = Windows nomeleculture) AsusPA32UCG monitor onto it (onto the Dell). 

The Dell U2111 is the Left Hand Side Display.

As you see, numbering nomenclature is something to watch!

Outcome:

Seamless Mode: 

This now runs / behaves as desired, i.e. the mouse pointer moves directly onto the LHS Dual Monitor with no 'gap' to transit via the Laptop / SurfacePro3 device.

Keyboard and copy/ paste also behave as 'expected' in this mode, i.e., single keyboard & mouse control the device matched (mappped) to the Display that the mous is on, and Copy/Paste can transfer data from one to the other PC via mouse positioning.

KVM Mode:

When connecting from the Primary PC (Display), now finds the Secondary PC and functions by projecting the Secondary PC onto the Primary Screen.  Other settings from the KVM Toolbar located at the top of the Screen allow Scrn Ration Size toggling etc.

Re lack of Upload Link / Field on this platform:

I'm thinking that it would be most helpful all around if this platform would create and enable an upload capability as other TechSpt Sites often do, to allow the upload of files to help illustrate the problem or decribe a solution.  If desired, the site moderator could control such a capability by release of a code / link for example, permitting such exchange., otherwise the link could be enabled as a default..... with perhaps a reasonable initial data size limit. 

I have documented the issues and process via screenshots and descriptions that would make my particular case much more 'transparent' and understandable (including photo layout of my displays / and laptop, with overlayed notes and comments, arrows etc.   Visual discriptions can be of immense help and I don't understand why one wouldn't encoursage use of them where either party is able to do so.  Still able to forward the file of this case to support the idea if you desire.  Not sure of my way around your site and whether there is an alternative direct communication with support method, so please let me know contact details or process.  Thanks

Perhaps this idea could be forwarded to whomever might be able to review and incorporate such a function.  I would like to know any feedback on this idea please

Conclusion:

All working now.

Thank you Sean for your prompt feedback each time.  Much appreciated.

Cheers,

Christopher.