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jknoeckl
jknoeckl
Join Date 12/2012
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Fences 4.0.0.3 error message appears in settings "Hotkeys"

"The keyboard extension for Fences does not appear to be loaded."

December 14, 2021 3:02:03 PM from Stardock ForumsStardock Forums

Hello experts,

after succussfull upgrading to Fences 4.0.0.3 (from 3.13) I got the following error message when I go to settings "Hotkeys". The message appears after a few seconds after clicking on "Hotkeys". There is just the "OK" button to close the message in the pop-up-window.

The keyboard extension for Fences does not appear to be loaded. You may need to reboot your system or reinstall Fences.
Advanced users can look for the task "StardockFencesHotkeySupport" within the system tray Scheduler.

I did a clean reinstall with purge tool from stardock. But no success. Error messages still appears.

I am on Win 10 21H2.

Fences itself works fine so far. I just got this message in the settings of Fences at the new setting "Hotkeys".

What can I do to make this new function working? How can I define a new task in the system tray scheduler? I did not found any task with the mentioned name of the above error message.

 

Many Thanks and best regards

Joachim

fences
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jknoeckl
AzDude
Join Date 11/2002
+484 sdemployee
Reply #1 December 14, 2021 3:09:36 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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jknoeckl
basj
Join Date 03/2001
+782 sdemployee
Reply #2 December 14, 2021 8:39:15 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try cleanboot steps as mention here : https://forums.stardock.com/486084/fences-support-faq#cleanboot. See if something is blocking Fences. Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #3 December 15, 2021 6:41:54 PM
from Stardock ForumsStardock Forums

Hello,

I checked my type of account (WIN 10). It is a WIN admin account with MS account (no local account).

I also did a clean reboot and disabled all services in the system configuration. For the startup settings (task manager) the two FENCES services were kept still enabled.

But the message still comes up in settings 'HOTKEYS'.

What could I check now to resolve this problem?

 

Thanks and best regards

Joachim

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jknoeckl
basj
Join Date 03/2001
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Reply #4 December 15, 2021 8:45:35 PM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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jknoeckl
JohnLattier
Join Date 12/2021
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Reply #5 December 20, 2021 7:17:48 PM
from Stardock ForumsStardock Forums

I also have this error message. Rebooting didn't fix it. I haven't tried re-installing yet. 

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jknoeckl
basj
Join Date 03/2001
+782 sdemployee
Reply #6 December 20, 2021 8:30:28 PM
from Stardock ForumsStardock Forums

Please try purge and reinstall steps as mentioned here: [link]. Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Also, please report on these items.

  1. Windows version (10/11), you can use Winver.exe to get Windows full version numbers.

Thank you,

Basj,
Stardock Community Assistant

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #7 December 22, 2021 4:10:00 PM
from Stardock ForumsStardock Forums

Hello,

as I already wrote on my first post I did a clean reinstall with purge tool from stardock according your link (Reboot after the purged. Reinstall latest available version 4.0.0.3, and Reboot again after the installation.). But still no success. Error/warning messages still appears.

 

I am on Win 10 Pro 21H2 (Build: 19044.1415) 64-bit.

 

Many regards

Joachim

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jknoeckl
AzDude
Join Date 11/2002
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Reply #8 December 22, 2021 4:11:25 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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jknoeckl
basj
Join Date 03/2001
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Reply #9 December 22, 2021 9:50:55 PM
from Stardock ForumsStardock Forums

Hello,

Please try cleanboot as mention here : https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #10 December 24, 2021 5:03:40 AM
from Stardock ForumsStardock Forums

Hi,

I did a clean reboot, meaning I disabled all services (except Windows services) in msconfig and disabled all programs in autostart (except Fences).

Furthermore, I also created a new user account of type Administrator and logged in with it. Before that, of course, reboots of the PC were performed.


However, the message still appears and the error still exists. Therefore I assume another cause or a bug.
What should I do now?

Many thanks and Merry Christmas

Joachim

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jknoeckl
basj
Join Date 03/2001
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Reply #11 December 24, 2021 6:01:20 AM
from Stardock ForumsStardock Forums

Thanks for the feedback. I have forward again your problem/question to Stardock Support Team for their assistance. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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jknoeckl
sdRohan
Join Date 10/2012
+383 sdsupport
Reply #12 December 27, 2021 11:19:41 AM
from Stardock ForumsStardock Forums

For any with the issue, if you open Windows Task Scheduler, is this enabled?

And if manually run, is it resolved?

Sean Drohan
Stardock Support Manager

 

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #13 December 27, 2021 5:07:05 PM
from Stardock ForumsStardock Forums

Hello,

in the Task Scheduler Library the entry 'StardockFencesHotkeySupport' is not present at all.

Can I add it there manually and how should the task be defined?


Thanks & greetings
Joachim

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jknoeckl
sdRohan
Join Date 10/2012
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Reply #14 December 29, 2021 1:19:16 PM
from Stardock ForumsStardock Forums

If you do the purge and reinstall, is it there then?

https://forums.stardock.com/486084/fences-support-faq#reinstalling

If not, is there any mention in your Anti-virus logs that it blocked the creation of it?

Sean Drohan
Stardock Support Manager

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #15 January 1, 2022 11:16:36 AM
from Stardock ForumsStardock Forums

Hello,

I have made no progress with purge and re-install (run as admin), ie the message 'The keyboard extension for Fences does not appear to be loaded...' still appears.

I even did the purge and re-install with inactive Kaspersky KIS 2021 AntiVirus protection (21.3.10.391 patch g), so only Windows Defender was active.
In the log of Kaspersky KIS 2021 I could not find any entries regarding the creation of the task 'StardockFencesHotkeySupport'.
The task is still not present in the task scheduler.

What can I check now?
Is there a bug concerning the creation of the task 'StardockFencesHotkeySupport' in Win10 during installation?


Thanks & greetings
Joachim

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jknoeckl
sdRohan
Join Date 10/2012
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Reply #16 January 3, 2022 11:41:31 AM
from Stardock ForumsStardock Forums

Quoting jknoeckl,
reply 15

Hello,

I have made no progress with purge and re-install (run as admin), ie the message 'The keyboard extension for Fences does not appear to be loaded...' still appears.

I even did the purge and re-install with inactive Kaspersky KIS 2021 AntiVirus protection (21.3.10.391 patch g), so only Windows Defender was active.
In the log of Kaspersky KIS 2021 I could not find any entries regarding the creation of the task 'StardockFencesHotkeySupport'.
The task is still not present in the task scheduler.

What can I check now?
Is there a bug concerning the creation of the task 'StardockFencesHotkeySupport' in Win10 during installation?


Thanks & greetings
Joachim

If you create a new admin account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

And install under it, does it work then?

Sean Drohan
Stardock Support Manager

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #17 January 3, 2022 12:54:51 PM
from Stardock ForumsStardock Forums

Hello, as already written on 2021-12-24, I have already done this without success.

I have now done this again with a newly created local admin account. Still no success. The message still appears.

Many greetings
Joachim

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jknoeckl
sdRohan
Join Date 10/2012
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Reply #18 January 3, 2022 2:09:21 PM
from Stardock ForumsStardock Forums

While this does not solve what on your PC is blocking the creation of the task, unzip this to your desktop:

https://cdn.stardock.us/support/uploads/StardockFencesHotkeySupport.zip

In Task Scheduler, import it:

Reboot

Does it work then?

Sean Drohan
Stardock Support Manager

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #19 January 5, 2022 3:29:14 PM
from Stardock ForumsStardock Forums

Hello,

the message no longer appears. In the task scheduler, the task is now permanently present (even after a reboot of the PC). So this problem is solved.    

But I miss now in the context menu on the desktop the entry 'Configure Fences'. This is no longer present. Can this be related to purge and reinstall?

In another blog entry I read that a user has the same problem on Windows 11. I have Windows 10 21H2 Build: 19044.1415 (latest patches).
Does the problem exist also on Windows 10 or can I restore the context menu entry?


Many THANKS and greetings
Joachim

desktop context menu entry missing config fences

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jknoeckl
jknoeckl
Join Date 12/2012
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Reply #20 January 12, 2022 4:31:40 PM
from Stardock ForumsStardock Forums

Hello,

after another re-installation of Fences 4.0.0.3 (without deinstallation) the entry to configure Fences in the context menu at Windows Desktop is available again. So Fences is working completely correct (again).  

Best regards

Joachim

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