Made numerous requests for refund

Next step BBB Report

from Stardock Forums

I have made over 4 requests for a refund and NO ONE has even replied to my requests!!
Should I notify the Better Business Bureau?

3,349 views 10 replies
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Reply #3 from Stardock Forums Top

Quoting dviousd1970, reply 2

All three attempts, with no reply to any of them.
End of dviousd1970's quote

Please only post a ticket once.  It will be attended to.

If you post a second one later the response system presumes the latter to be more relevant and resets to respond to the second and not the first.

It's how technical support systems work.

In other words...the more times you post a ticket the later the response becomes....;)

Reply #5 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, how long a part were the tickets submitted than?

Thank you,

Basj,
Stardock Community Assistant

 

Reply #6 from Stardock Forums Top

My First submission was on Friday, didn't hear anything today couldn't find where my submissions were, so I submitted a new one then tried e-mail support and was told a support ticket could be found, so I did another submission, then learned were the tickets were located and there was no reply to any of the tickets, and still no reply to the tickets.

Reply #7 from Stardock Forums Top

It might because it is on the weekends when you submitted. And when you resubmitted make the ticket get something like Paul (Jafo) said above. Anyway, I have forward your ticket numbers to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Quoting dviousd1970, reply 6

My First submission was on Friday, didn't hear anything today couldn't find where my submissions were, so I submitted a new one then tried e-mail support and was told a support ticket could be found, so I did another submission, then learned were the tickets were located and there was no reply to any of the tickets, and still no reply to the tickets.
End of dviousd1970's quote

Quoting basj, reply 7

It might because it is on the weekends when you submitted. And when you resubmitted make the ticket get something like Paul (Jafo) said above. Anyway, I have forward your ticket numbers to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant
End of basj's quote

All of that is accurate.  Please do not create new tickets\update old ones as it will only delay the response.  If we have it - the ticket, - it will get worked.

Sean Drohan
Stardock Support Manager

Reply #10 from Stardock Forums Top

Quoting dviousd1970, reply 9

Here it is ANOTHER DAY with no REPLIES!!!!!
Calling the BBB!!!!
End of dviousd1970's quote

Of the 4 tickets you created, I have answered: SSN-19264

Sorry for the delay.

Sean Drohan
Stardock Support Manager