credit card not accepted

Hello,
Sorry to hear you are having issues. Please raise a support ticket here :https://stardock.atlassian.net/servicedesk/customer/portal/4. Include all details on purchase in there and support will help you from there.

Thanks
Basj,
Stardock Community Assistant.

still cannot resolve issue

If you have raise a support ticket. You will need to wait for Support to get in-touch with you. Most probably through email. Your patience is much appreciate.

Thank you,

Basj,
Stardock Community Assistant

i like to pay my fee, but my credit-card has changed. I do not know where and how to change that on the web. Thank you Margreet

If you have any issue on account. Please raise a support ticket using the link I mentioned above.

Thank you,

Basj,
Stardock Community Assistant

Hello,

If you are using a VPN, please disconnect from it and try again. If you still have an issue you'll need to start a support ticket at the links posted above.

This has been broken for days. I've tried checking out on Multiplicity using PayPal and several credit cards but it's simply broken. Opened a ticket several days ago, and mailed, but no reply/trace. Trying one more time, otherwise I'll buy someone else's product.

To All having an issue with your Purchase ,

Please submit a Ticket here https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

and only one ticket for your issue and wait for a response 

they are answered in the order received   .. Patience Please .

Fine idea, in theory. In practice, not so much. Submitted a ticket and separate email several days ago. Zero response. Unable to purchase a Stardock product. It would appear there's no interest in addressing a broken shopping cart. 

If you already raise a support ticket. You can post your ticket number here and I can help push that ticket number to Support.

Thank you,

Basj,
Stardock Community Assistant

Interestingly, my bank treated my attempted Start11 purchase as possibly fraudulent and locked my card.  I'm not suggesting Stardock is doing anytthing shady, but the purchase might have been treated as a local card transaction in Michigan while I'm in Washington State

SSN-19060

Hello,
I have forward your problem to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

I Have the same problem with Mastercard and from Sweden, my support ticket  is SSN-19399.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Stardock actually just replied, after a week, to tell me to contact another vendor. I'll say that again - their level of customer support is to tell me to contact the company they use for their broken shopping cart, not to do so themselves. After a week. Don't waste your time with this dismal company. Customer lost. 

This is exactly what happened to me. Stardock referred me to Fastspring, who gave me the runaround. I got frustrated, emailed Stardock again, no reply. 

Then a few days later the support ticket was closed for "inactivity" on my part.

Please be patient.  Repeated posts and emails and tickets only confuses the situation.  Apparently you have more than one ticket, as indicated in the specific thread you posted...;)

Unable to process payment on either Paypal or Credit Card » Forum Post by Wunderr85 (stardock.com) 

Please refer back to your thread and Support will be able to assist you.

I have no active tickets, because you guys stopped replying when I emailed that Fastspring had no answers beyond "We didn't charge you, so don't worry, you still have your money"

It had nothing to do with multiple tickets.  But you guys sure have mentioned that a lot, trying to shift the blame off of whatever gatekeeping Fastspring does and on to me.

"No movement on my support tickets."

Sorry, I can only go on the information you posted, ie 'tickets' [plural]..

When more than one is posted the latter [or newest] replaces the first as the former is deemed redundant with salient/current information enclosed in the latter or newest [if more than two].

If you could actually continue to respond to your own thread you may have a better outcome with the issue you are having.

This thread actually is in regards to a different subject/problem...;)

Good grief, READ their response. It's not a case of being patient. We've been patient, in some cases for weeks. It's a case of Stardock and their e-commerce vendor being incapable of providing any kind of technical support with their broken system. Stardock refers a user to FastSpring who simply confirms a failed transaction but who can't or won't do anything about it, typically after 72 hours (3 days, for a business transaction), and then refer you back to Stardock who take days to also do nothing about it.