Unable to process payment on either Paypal or Credit Card

Do you folks really not want my money?

from Stardock Forums

Unable to process payment on either Paypal or Credit Card, multiple browsers, including my Android phone. No movement on my support tickets. Do you folks really not want my money?

"We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

SSN-18779

SSN-18916

 

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Reply #1 from Stardock Forums Top

Please wait for a response to your ticket 

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Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Tickets are being reviewed in the order received , Patience Please ..

 


AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Quoting Wunderr85, reply 2

Exactly how long is the wait? I put in my ticket on Saturday.
End of Wunderr85's quote

We are looking at your tickets and one of them will be answered.  Please to not create new ones.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Well, Fastspring had no answer. I emailed back that they had no answer. I got no reply from Stardock.

My ticket was closed for inactivity. 

Your company, in fact, did not want my money.

Reply #6 from Stardock Forums Top

Wunderr85, repeated support tickets confuse the process.  Reply #4 [above yours] IS from Stardock Support.  I expect that once they have sorted through repetitive communications your relevant ticket will be answered/resolved...;)

Reply #7 from Stardock Forums Top

Quoting Wunderr85, reply 5

Well, Fastspring had no answer. I emailed back that they had no answer. I got no reply from Stardock.

My ticket was closed for inactivity. 

Your company, in fact, did not want my money.
End of Wunderr85's quote

Your last attempt was on the 7th.  If you would, please try again.  If it fails, don't email support, actually create a ticket with this link:

https://stardock.atlassian.net/servicedesk/customer/portal/4

Sorry for the frustration.

Sean Drohan
Stardock Support Manager