Windows boot configuration data file corrupted during Fences uninstall

Possible Fences 3.13 release issue?

https://forums.stardock.com/506116/fences-313-release-issue-report-thread

I was running Fences 3.0 on Windows 10 when Fences 3.13 (I believe) was downloaded about one month ago. I wanted to clean up the installation folder, so I uninstalled Fences so I could start fresh. Sometime during the uninstall, the PC crashed with the following errors:

Error 1

Your PC ran into a problem an needs to restart.

Stop code: BAD SYSTEM CONFIG INFO.  Error code: 0xc0000001

You'll need to use recovery tools...

 

Soon thereafter, the error 1 window disappeared and was replaced with the following screen:

Error 2

The Boot Configuration Data file does not contain valid information for an OS

File: \BCD

Error code: 0xc0000098

 

I lost my entire drive (SSD) and do not know the Windows version and build of that PC since it could never be rebooted. My system admin had to build a new PC for me. The replacement PC is running Windows 10, Version 20H2 (OS Build 19042.1165). I did not Disable Fences on the desktop prior to attempting the uninstall, but if disabling is a requirement, then the uninstaller should notify the user and prevent continuation.

I searched the forums and could not locate any report of this occurring. (Note: This is similar to post https://forums.stardock.com/483711/fences-update-corruptedbroke-my-windows-install-cant-boot but since I was attempting an uninstall some time after an update, I am creating this as a separate topic.)  I cannot afford to have this happen again - it has taken many, many hours to reconfigure my system. Three questions for now:

1) Has anyone else experienced this or has it been reported?

2) Should this be reported as a bug? If so, is this the correct URL for that: https://stardock.atlassian.net/servicedesk/customer/portal/4?/default_import/Tickets/Submit ?

3) I do not find an option to install Fences to a folder of the user's choice (even if the folder is within \Program Files (x86) ). Where is such an option?

5,815 views 1 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues.

  1. No, as far as I remember there is no such report so far on similar issue where the whole OS get corrupted upon uninstall of Fences.
  2. I don't really think its a bug. If it is, than a lot more report should come up. There were lots of uninstall and reinstall reported in the forum. Yet, no reported OS get corrupted.
  3. Fences need to be installed in its default directory, since that is require for it to work correctly in Windows 10. Therefore, option to install in other directory is disabled.

Thanks
Basj,
Stardock Community Assistant.