Desktop icons disappeared after upgrading to version 3.13

from Stardock Forums

I just installed version 3.1.3.3 (I was previously running version 3.0.9.11). After reboot, my desktop is empty. All icons have disappeared.  Even the recycle bin icon has disappeared, and I cannot restore it. 

I do not have the Pages feature enabled. I double clicked the desktop, so I know Fences aren't temporarily hidden.

My Desktop folder  (D:\Users\John\Desktop) is intact, so I haven't lost any files, folders, or shortcuts.  They're just not being displayed. If I try to drag shortcuts from D:\Users\John\Desktop onto the desktop, I get the "source and destination are the same" error (which makes sense).

 

fences
6,409 views 4 replies
Reply #1 from Stardock Forums Top

I see no way to update my original post, so I am replying to it. 

After posting, I rebooted my PC and when it came back up, the desktop was restored.

The following information may be useful to developers: I actually installed version 3.1.3.3 yesterday. At the end of the install, when Fences asked me if I wanted to reboot, I said no.  Since I always shutdown at the end of the day, I figured the update would be completed the next morning, when I started up my PC.

But today, when I started up my PC, I had the problem described in the original post.  Rebooting restored the desktop.

So maybe the Fences update assumes that you reboot immediately after the update, and since I did not do that, the update was not completed -- until I rebooted today. 

Of course I have no solid proof that this is a Fences problem.  But since updating Fences was the only System change that I made yesterday, it is highly suspect!

Reply #2 from Stardock Forums Top

Hello,
I have forward your observation to Stardock Support Team for their review on it. We appreciate your feedback.

Basj,
Stardock Community Assistant

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Reply #3 from Stardock Forums Top

Hello,

I have the exact same problem as jisner described.  Fences worked fine until I upgraded to Fences 3.1.3.3.  Was in the middle of another project when it asked if I wanted to reboot at that time.  I said no.  Today, when I rebooted the PC, nothing was there.  Blank screen, and as jisner described, not even the recycle bin is available.  I have rebooted several times, but to no avail.  Any ideas would be greatly appreciated.

Info:

Fences version: 3.1.3.3.

PC:  Lenovo ThinkPad T580

OS:  Windows 10  21H1

Reply #4 from Stardock Forums Top

Quoting Herbie72, reply 3

Hello,

I have the exact same problem as jisner described. Fences worked fine until I upgraded to Fences 3.1.3.3. Was in the middle of another project when it asked if I wanted to reboot at that time. I said no. Today, when I rebooted the PC, nothing was there. Blank screen, and as jisner described, not even the recycle bin is available. I have rebooted several times, but to no avail. Any ideas would be greatly appreciated.
End of Herbie72's quote

Hello,
Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot immediately after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant