Windows 11 Preview Issue

from Stardock Forums

I'm seeing an issue in the Windows 11 preview with Multiplicity KVM mode.  Everything loads and works great until you select "Switch to another monitor".  At that point Multiplicity "disappears" from the primary computer.  It is still running but the window is not visible.   It appears it remains on the original monitor as you can no longer click on anything on that Primary monitors screen (this is a 3 screen setup with Multiplicity KVM on the middle monitor).  

If you use the taskbar or Task Manager to stop Multiplicity, you can restart it but only video is working.  Keyboard/Mouse controls do not work on secondary computer.

EDIT:  Should have mentioned, Primary is Windows 11 Pro Preview, Secondary is Windows 10 Pro 20H2.

multiplicity
5,517 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, as mentioned in Windows 11 compatibility list. https://forums.stardock.com/505717/windows-11-and-stardock-app-compatibility. Multiplicity is not yet compatible with Windows 11.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Yes, understood, but the same page also asks that we report issues.

One thing, if you take Multiplicity out of full screen mode, move the window to the new monitor, then reenter full screen mode, it functions fine.  It is only when using the Multiplicity task bar to switch Primary monitors that it seems to have an issue.

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top


I'm seeing an issue in the Windows 11 preview with Multiplicity KVM mode.  Everything loads and works great until you select "Switch to another monitor".  At that point Multiplicity "disappears" from the primary computer.  It is still running but the window is not visible.   It appears it remains on the original monitor as you can no longer click on anything on that Primary monitors screen (this is a 3 screen setup with Multiplicity KVM on the middle monitor).  

If you use the taskbar or Task Manager to stop Multiplicity, you can restart it but only video is working.  Keyboard/Mouse controls do not work on secondary computer.

EDIT:  Should have mentioned, Primary is Windows 11 Pro Preview, Secondary is Windows 10 Pro 20H2.
End of quote


I'm having the exact same issue. Occasionally, as in once in a blue moon the switch monitor button works.  But usually Multiplicity just "disappears" as described. Often times you can get the screen back by right clicking the task bar and selecting the named window, but the keyboard and mouse will not work on the remote PC.  The only solution to this is to restart the Multiplicity processes.  I've also noticed if you try to reload a connection you get one or more blank connections (see image below) which also appear in task manager.

My primary PC is running Windows 11 Pro 24H2 Build 26120.1542 Windows Insider Program Release Preview and has three monitors. The secondary PC is running Windows 10 Enterprise 22H2 Build 19045.4780 with two monitors (one virtual).


 

Reply #4 from Stardock Forums Top

Quoting tgolla, reply 3

I'm having the exact same issue. Occasionally, as in once in a blue moon the switch monitor button works. But usually Multiplicity just "disappears" as described. Often times you can get the screen back by right clicking the task bar and selecting the named window, but the keyboard and mouse will not work on the remote PC. The only solution to this is to restart the Multiplicity processes. I've also noticed if you try to reload a connection you get one or more blank connections (see image below) which also appear in task manager.

My primary PC is running Windows 11 Pro 24H2 Build 26120.1542 Windows Insider Program Release Preview and has three monitors. The secondary PC is running Windows 10 Enterprise 22H2 Build 19045.4780 with two monitors (one virtual).
End of tgolla's quote

Hello,
Sorry to hear you are having issues. First do know that Stardock do not support for it product on Windows insider release version. However, I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.
Basj,
Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Quoting ETPHONEHOME2, reply 5

I get the same issue with the licensed Windows OS, all my OSes are Windows 11.
End of ETPHONEHOME2's quote

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Quoting ETPHONEHOME2, reply 5

I get the same issue with the licensed Windows OS, all my OSes are Windows 11.
End of ETPHONEHOME2's quote

Insider builds as well, yes?

Sean Drohan
Stardock Product Lifecycle Manager