Won't Install

Hello,
Sorry to hear you are having issues. Sometimes, there is server down issue. Patience sometimes require. Or, you should also be able to download all your program directly through your account : https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

Thanks. I'll try again. It's just a pain not having OD. Life is short!

As of NOW 7/23 11:07 am EDT, it's still not working.

Rick

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

I will, thanks.

Still not working.  I actually renewed my sub 3 days before it was due but now it's 4 days after the expiration and it still won't update. 

->> Is this a product problem, or internet problem? I usually run with a VPN, but have tried it both ways. Same permission error.

Rick

I can't get any assistance with support on this. I want to CANCEL this order. Yes I submitted a request for that.

Rick

I've been supporting Stardock for about 15 years and this is the first annoyance I've ever had.

I'm really disappointed.

Hello,
Sorry to hear you are having issues. Did you submit a refund request ticket? If you did, what is the ticket number? Need it to forward to Support.

Thanks
Basj,
Stardock Community Assistant.

SSN-14723 is the latest.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Everyone is asleep but you. All I get is an email with a canned response about how to find my keys. I have them. I can't get OD to install. It has a permission error.

I'll do without it I guess. Keep my money for the sub. Maybe one day I'll get a response. I won't subscribe again.

Thanks for trying.

Hello,

Sorry to hear you are having issues.

It is the weekend right now and support desk is closed 

but we'll see if we can't get you more help on Monday with

your issue SSN-14723.

Myself I don't use ODM for my Downloads I use my Account

which always has the latest versions .

AzDude
Stardock Community Assistant

But, you still can download from your account and install it, yes?

Thank you,

Basj,
Stardock Community Assistant

I can download, but it DOES NOT INSTALL.

When you install those via direct download is error pop up as what you post in your initial post? Can you try these step just a test.

1. Install Fences using the installer you download from your account.
2. If the same issue appear.
3. Do the Cleanboot install,  using these step and install from new admin account. https://forums.stardock.com/486084/fences-support-faq#cleanboot.

Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

I don't have OD but that error looks to me like a Windows file permission error. AVs or even Windows could be deep scanning the file at the time of opening causing that error.

It almost certainly is but software developers get the blame 😉

As a test, create a new Windows Administrator account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

Try to install (will almost certainly work).

You can then log onto your normal account (and delete the other if you wish).

Sean Drohan
Stardock Support Manager

No one blaming anyone.

Wanted a solution for getting it to work.

Anywho... I've also got a Windows 11 machine now and will once again, give it a try.  I already picked up Start 11.