Multiple Monitor scaling and mouse function issue

Multiple Monitor scaling

from Stardock Forums

We have multiple monitors on multiple computers. 2 Computers and each have 3 monitors attached. Since updating to version 3.5, if we change the Display scaling above 100% on either Primary or Secondary computer then the mouse button clicking causes the mouse to jump all round the secondary screen. Mouse movement from primary to secondary is not effected only the mouse clicks on the secondary. Changing the scaling back to 100% fixes the issue. We have tried rebooting computers to no avail. We are using Windows 10 and Dell PCs with additional video cards installed. Previous version seem to handle this before without issue.

multiplicity
17,485 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top


We have multiple monitors on multiple computers. 2 Computers and each have 3 monitors attached. Since updating to version 3.5, if we change the Display scaling above 100% on either Primary or Secondary computer then the mouse button clicking causes the mouse to jump all round the secondary screen. Mouse movement from primary to secondary is not effected only the mouse clicks on the secondary. Changing the scaling back to 100% fixes the issue. We have tried rebooting computers to no avail. We are using Windows 10 and Dell PCs with additional video cards installed. Previous version seem to handle this before without issue.
End of quote

This may have more to do with the mice attached. 

If you have the software for the mouse installed (Logitech, Razor, etc) and you scale the polling \ DPI way down, does that change it?  If you plug in a generic mouse, does that change it?

Sean Drohan
Stardock Support Manager

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Display scaling is set to 100% (Recommended) which is lowest available on both the Primary and Secondary computer's main display. If the scaling is changed to anything other than 100% on either of the computer's displays the mouse on the secondary computer on any of its 3 monitors the left and right mouse clicks make the cursor jump to other positions on the screens. We have 11 stations set up this way and they all do it. Some users want to upscale the display to better see the screens. These 11 setup worked fine until we upgraded to 3.5. I may have to disagree with the mouse being the issue. It worked fine before.

Thank you

Reply #4 from Stardock Forums Top

Quoting crsmith2020, reply 3

These 11 setup worked fine until we upgraded to 3.5. I may have to disagree with the mouse being the issue. It worked fine before.
End of crsmith2020's quote

But there were mouse \ cursor changes and why I asked:
https://forums.stardock.com/501180/get;3785890

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Each station has nothing more than a generic usb mouse. No special software or drivers are installed.

Reply #6 from Stardock Forums Top

I'm having this same issue.  At the office I have the primary as a computer on a regular 1920x1080 display, and my laptops (a 4k display and a 1920x1080 display) both function properly.  However I'm at home now, the 4k screen is my primary and using the 1080 display as secondary, and the mouse feels fine on the 4k but on the 1080p it seems to be moving about 4x as fast.

If it helps at all, scale is set at 250% on primary and 125% on secondary.

Reply #7 from Stardock Forums Top

Which build of Windows 10 is everyone using?  This can have significant impact on scaling.

Also for those with a clicking position issue, what application would be under the mouse at the point you leave the primary computer?  Is that application dpi aware? (blurry vs not blurry text)

Reply #8 from Stardock Forums Top

Quoting ChristopherO, reply 6

I'm having this same issue.  At the office I have the primary as a computer on a regular 1920x1080 display, and my laptops (a 4k display and a 1920x1080 display) both function properly.  However I'm at home now, the 4k screen is my primary and using the 1080 display as secondary, and the mouse feels fine on the 4k but on the 1080p it seems to be moving about 4x as fast.

If it helps at all, scale is set at 250% on primary and 125% on secondary.
End of ChristopherO's quote

Tested an internal fix for this.  Expect to see it in a future beta release.

Thank you for the feedback.

Sean Drohan
Stardock Support Manager

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Reply #9 from Stardock Forums Top

I just recently started having this exact same issue. I use it for video games. When using mouse look and scrolling on the 1st monitor it only controls the first monitor. When using mouse look or scrolling in and out on 2nd monitor it mimics the movement on the main monitor. I checked to see if I was broadcasting but was not.