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Won't Open?

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Won't Open?

from Stardock Forums

I'm running Windows 10 on a HP Pavilion and I cannot get CursorFX to open.  I had the free trial version that worked for about 15 minutes then crashed completely, never to be revived.  I purchased ObjectDock last night, deleted the trial version then downloaded & installed CursorFX and IconPackager and I know they installed completely--IconPackager works just fine, I had to provide my Product Key in the last step of the install, both are showing in my Start Menu and the shortcuts were added to my desktop but every time I double click on CursorFX, I get nothin.  Any advice would be greatly appreciated!!

Thanks,  Jenn P.

cursorfx
35,903 views 31 replies
Reply #26 from Stardock Forums Top

Quoting jennp102371, reply 25

Sorry for the response delay!!  I had to do a re-install of my Windows 10 so I'm slowly re-adding apps & stuff.  I'll work on CursorFX today and let you know how it goes.  The re-install may have fixed it (wouldn't that be lovely?) 
End of jennp102371's quote

I have little doubt that will fix it.  Do install CFX early to ensure it is not a settings change \ 3rd party app that is causing the problem to begin with.

Sean Drohan
Stardock Support Manager

Reply #27 from Stardock Forums Top

Well, the Windows 10 re-install fixed it for a little while.  Now both CursorsFX and Curtains open for a split second then close again.  I found the below issues in Event Viewer--I don't know if they hold the answer, I'm hoping y'all will understand them.  There are multiples of each example, my Event Viewer appears to only be going back to the 1st, though.  And, interesting that I did not find Curtains in Event Viewer when I'm having the same issue with that app as well.  :)

#1: (I did not attach the files referenced below but I should be able to get them from Event Viewer if you need them)

LEVEL DATE/TIME SOURCE EVENT ID TASK CATEGORY
Error 11/4/2020 4:02 Application Error 1000 -100
Faulting application name: CursorFXConfig.exe, version: 4.0.3.0, time stamp: 0x5e8e2b21
Faulting module name: CursorFXConfig.exe, version: 4.0.3.0, time stamp: 0x5e8e2b21
Exception code: 0xc0000094
Fault offset: 0x00039df8
Faulting process id: 0x1f58
Faulting application start time: 0x01d6b36dfbfae9c4
Faulting application path: C:\Program Files (x86)\Stardock\CursorFX\CursorFXConfig.exe
Faulting module path: C:\Program Files (x86)\Stardock\CursorFX\CursorFXConfig.exe
Report Id: 0a7290f2-a511-4da2-8f48-ef630b7801a2
Faulting package full name:
Faulting package-relative application ID: 

 

#2:

Information 11/5/2020 6:20 Windows Error Reporting          1001        None
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: CursorFXConfig.exe
P2: 4.0.3.0
P3: 5e8e2b21
P4: CursorFXConfig.exe
P5: 4.0.3.0
P6: 5e8e2b21
P7: c0000094
P8: 00039df8
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1F5.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC293.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2B3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2C1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2E1.tmp.txt
\\?\C:\Users\jennp\AppData\Local\Temp\WERC370.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CursorFXConfig.e_b2b2ed40fac8249340e7c57d4392a189688459a_dc4f1b57_cab_21c34981-11cc-47c2-8bc7-53a69ab5f05f\memory.hdmp

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CursorFXConfig.e_b2b2ed40fac8249340e7c57d4392a189688459a_dc4f1b57_cab_21c34981-11cc-47c2-8bc7-53a69ab5f05f

Analysis symbol:
Rechecking for solution: 0
Report Id: 0a7290f2-a511-4da2-8f48-ef630b7801a2
Report Status: 4
Hashed bucket:
Cab Guid: 0
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: CursorFXConfig.exe
P2: 4.0.3.0
P3: 5e8e2b21
P4: CursorFXConfig.exe
P5: 4.0.3.0
P6: 5e8e2b21
P7: c0000094
P8: 00039df8
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1F5.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC293.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2B3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2C1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2E1.tmp.txt
\\?\C:\Users\jennp\AppData\Local\Temp\WERC370.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CursorFXConfig.e_b2b2ed40fac8249340e7c57d4392a189688459a_dc4f1b57_cab_21c34981-11cc-47c2-8bc7-53a69ab5f05f\memory.hdmp

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CursorFXConfig.e_b2b2ed40fac8249340e7c57d4392a189688459a_dc4f1b57_cab_21c34981-11cc-47c2-8bc7-53a69ab5f05f

Analysis symbol:
Rechecking for solution: 0
Report Id: 0a7290f2-a511-4da2-8f48-ef630b7801a2
Report Status: 4
Hashed bucket:
Cab Guid: 0
Ashes of the Singularity II
Reply #28 from Stardock Forums Top

Quoting jennp102371, reply 27

Well, the Windows 10 re-install fixed it for a little while. 
End of jennp102371's quote

Which strongly leads us to believe that you installed it, it was fine, then installed something else that is breaking it.  Do you know exactly what you installed or setting you changed after CFX was installed?

Sean Drohan
Stardock Support Manager

Reply #29 from Stardock Forums Top

The apps with Object Desktop are the last stuff I've actually installed other than Windows, Intel & HP updates.  Everything but CursorFX was working fine until the night before last when CursorFX would open (and stay open) but then Curtains started opening & immediately closing.

The only settings I've changed have been to my desktop, cursor, and file/folder appearance.  If I did accidentally change some important setting (though if I get that warning about making the system unstable, apps may not function properly, etc. I'll back out and not complete the change--I'm not savvy enough to fix it if I broke something serious), would re-installing Windows10 the other day not fix it?  I did the one where you keep all your files it just re-sets your settings and packaged apps, etc.

And there are more of those 2 Event Viewer logs for CursorFX but they pretty much all say the same thing.  Weird how I don't have any for Curtains, though.

Y'all have been so patient with me...I sincerely appreciate every bit of time you've spent trying to help me figure this out.  

 

Reply #30 from Stardock Forums Top

Try making sure Windows Controlled Folder Access is off:
https://www.tenforums.com/tutorials/113380-enable-disable-controlled-folder-access-windows-10-a.html

Sean Drohan
Stardock Support Manager

Reply #31 from Stardock Forums Top

it is--it's been off this whole time.  So, after a couple of MMC errors & instances of store corruptions not being repaired, I discovered that I haven't upgraded to the Oct 2020 version of Windows. So I'm doing that now, hoping that will repair any corrupted files or whatever is causing the issue.  I'll let you know if it's successful or not (fingers crossed it will be--I really miss playing in Curtains).

Best,

Jenn