Stuck with Windows 10 menu no matter what!

from Stardock Forums

I just bought a new HP AMD Ryzen 3 3250U with Radeon Graphics, Windows 10 Home mode (I changed it from the S-mode). I have 2 users - myself as admin and my granddaughter. My steps below were tried before and after the major update of Windows build 2004 (which was successful).  

The program appears to be installed - I can see it in the start menu, in File Explorer (Windows, Programs(x86) file folder), it is in the Task Manager in processes running and when I go to Services - it is there running properly and automatically (start10config.exe, start10_64.exe, and start10srv.exe). I don't see it in Startup (Task Manager).  If I click the program in the menu, nothing happens.

I have:
1. installed, uninstalled on both accounts (admin and user) using a fresh download from my acct
2. installed with the free version & uninstalled
3. reinstalled as admin (both accts)
4. installed turning off antivirus & firewall,
5. did the bat file found in forum support to uninstall

What I did notice is that I had to run the install 2x before it asked me to reboot (all the time).  I have had Start10 and Start8 for many years and I know it always asks to reboot. That was strange.  I have had no running programs to interfere with the installation. 

I tried right clicking on the windows icon, using CTRL or FN or ALT or SHIFT to see if I could magically bring up the Start10 configuration so I could make changes... nothing.

Soooo, how do I get this running?

2,347 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues.  Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486022/start10-support-faq#reinstalling Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall only the Start10 and at its default location, and Reboot again after the installation. Retest it.

And also might need to check this suggestion too : https://forums.stardock.com/495061/get;3752508

Try it and report back.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I would check your device is not in tablet mode.

If it is in that mode your computer boots to a fullscreen Win10 startmenu.

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Ok, it is not in tablet mode for both users. 

I did follow the steps in the url for using the "BAT" file for uninstall and reinstalled over and over again using the version in my account, the free version (which I assume is the most recent version).  I can't count how many times I have uninstalled, reinstalled, making sure antivirus and firewall was off. 

I read through https://forums.stardock.com/495061/get;3752508 and there are many controls opened with this process of going through defender options... I will try them if I can and post back.

Reply #4 from Stardock Forums Top

Sadly the controls I found, like app permissions - did not work.  The laptop is up-to-date on windows updates and I am using McAffee for the antivirus.  I did have McAffee turned off both for antivirus and firewall and that was not the problem (would have been nice if that is all I had to do).