How can I get my registration / product key information
Table of contents
Activaiton Issues and Questions
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Information and Usage
Upgrading from Start8 to Start10
Corporate Pricing for Start10
Clearing the recently used apps list
How can I disable Start10 for an individual user?
Jump lists not working
Disable Auto Update
Why is my Steam version (purchased there) asking for a product key?
Customizing the start button
Start8/10 Group Policy
Start 8/10 not searching everywhere
How to activate from a command prompt
How to deactivate from a command prompt
I have reached maximum activations
How do I get the 'Shutdown' option in Start10 in an RDP session?
Self Support Options
Clean Boot - Start10
Purging and re-installing
Upgrading from Start8 to Start10
If you have Start8 you can find upgrade pricing on the website below by clicking the "Own Start8?" link near the bottom of the page:
http://www.stardock.com/products/start10/download.asp
If you still have Windows 8, and you only needed to reinstall Start8, you can obtain it from here:
https://forums.stardock.com/484254/
Corporate Pricing for Fences
For orders of 10 seats or less, normal checkout processes and pricing apply and can be seen from the main site:
https://www.stardock.com/products/
To view purchasing information for larger deployments, including volume discounts, or to contact the sales team, please click here:
http://www.stardock.com/corporatesolutions/
Clearing the recently used apps list
To clear out your recently used programs, do the following:
Go into Settings from your start menu:
Click personalization:
Click Start and then turn off Show most used apps, click Themes, then click Start again, and then turn it back on:
How can I disable Start10 for an individual user?
Disabling Start10 for an individual user can be done via the Start10tweak.exe application.
This is located in the Start10 install folder (typically C:\Program Files (x86)\Stardock\Start10 ).
Once run, uncheck the following
This will need to be done from each user account you wish to have Start10 disabled on.
Jump lists not working
Please follow these instructions for making certain Windows itself is set to show jumplists:
http://www.howto-connect.com/show-jump-lists-on-start-and-taskbar-in-windows-10/
Disable Auto Update
Please download, and run, the following to stop Start10 from doing and update check:
http://sd.stardock.com/Support/Software/Start10/Start10AutoUpdateStop.bat
Customizing the start button
First, open Start10's configuration by right clicking your start button and selecting Configure Start10.
Then click the pick image button:
From here, a browse window will open and you can select any default icon for the start button. You can also browse any start buttons you've stored here from WinCustomize (As the example displays):
It's best to store these icons in this location for ease of us:
C:\Program Files (x86)\Stardock\Start10\StartButtons
Start8/10 Group Policy
Templates for configuring Start8 via Group Policy can be found in the GroupPolicy folder:
C:\Program Files (x86)\Stardock\Start8\GroupPolicy
These should be placed in .\Windows\PolicyDefinitions on your domain controller and can be accessed [on Server 2012] via Server Manager / Tools /
Group Policy Management. The adml file should be placed in the proper language directory. For English, for example, the adml file would be placed under PolicyDefinitions\en-US.
Right click on your domain, and select "Create a GPO in this domain, and
Link it here..." to create a new GPO, name it, then right click and select
"Edit". You can also edit an existing GPO depending on your setup.
The Start8/10 policies will be located under User Configuration / Policies /
Admin Templates / Start8 in the domain Group Policy editor.
Once you are done, you may need to right click the GPO you created and select
"Enforced" for the policies to start being put into use.
You can see a full list of Start8/10 GPO options here:
http://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/483/156/what-options-are-available-for-start8-group-policy
Start 8/10 not searching everywhere
Make sure these are checked \ not checked with how you want searches returned:
C:\Program Files (x86)\Stardock\Start10\Start10Tweak.exe
Also, indexing options can be found in the Start10 guide:
Please see the following knowledgebase article: http://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/541/176/start10-is-not-searching-for-all-of-my-files
How do I get the 'Shutdown' option in Start10 in an RDP session?
Download and run this regEdit file:
http://sd.stardock.com/Support/uploads/Start10Shutdown.zip
Clean Boot - Start10
Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.
Create a new Windows Administrator (<--important that its an Administrator) account:
Windows 10:
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10
Log in under that account and see if your issue persists.
If so, and while still under that new account, please click the link below for performing a 'clean boot' under it:
https://support.microsoft.com/en-us/kb/929135
After you've loaded Windows in a clean state, please download this file:
http://sd.stardock.com/Support/Utilities/StartStart10.zip
Run the batch file in it to start the Start10 service.
See if your issue persists
Purging and re-installing
The following tool will purge the application for a possible re-install (if that is the goal).
**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.
Please follow this link:
http://sd.stardock.com/zubaz/apps/Purge_StartALL.bat
Save the file to your desktop, right click it and select "Run as Administrator" if you're on Vista/7/8/8.1/10
If you are running Windows 8/10, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
For trials:
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For Stardock direct purchases:
For getting your product and key, please see the following:
http://www.stardock.com/support/productkeyretrieval
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
For Steam Users:
Only use Steam to reinstall the product.
