Portals - icons and scrollbar

icons and scrollbars staying in front

from Stardock Forums

Dear all

I have a small problem with the folder portals on my desktop. Sometimes, when I have a window open (like firefox or word/excel), I see a scrollbar belonging to the portal which should be behind the active window. See screenshot. On rare occasions the icons of the files in the folder portal also appear in front of the active window. I've seen this happen on two computers with win10/64 home. A hp pavilion 360 and an Asus K55. What couldd be the cause? Thanks, Alistair

fences
5,112 views 8 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information.

1) Windows version. Please use Winver.exe for full Windows version numbers.

2) Fences versions.

3) Security application installed.

4) Any specific steps to recreate the issue.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

here some more info:

- Windows 10 home/64bit. 1909, Build 18363.836

- Avira Antivirus Free on one of the pc's McAfee LiveSafe on the other, both have the same problem with the scrollbar or with icons of the folder portal over the active window.

- Fences 3.09.11

- Intel Graphics, performed driver update (via device manager). Did not help.

- Both PCs run sometimes with an external monitor via hdmi.

hope that helps

Thank you for your support, Alistair

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Quoting basj, reply 1

4) Any specific steps to recreate the issue.
End of basj's quote

Hello.

Any information on this one.

Thank you,

Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

 

 

Sorry, I'm unable to tell you what causes the scrollbars to stay in front (or to stay behind). Sometimes, they only go away when I hide the portals (and come back when I unhide them). At other times, everything works normal. The ordinary fences boxes do not show this kind of behavior.

 

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

You can try to do the purge and reinstall on Fences as mentioned here : https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version again from your account. Reboot after the purge, reinstall, reboot again. Retest and report back here.

Note : The purge will not remove your saved layout snapshots. It should still be available upon re installation. However if you wish to back it up you can do so using this guide https://forums.stardock.com/486084/fences-support-faq#backupsnapshots

Thank you,

Basj
Stardock Community Assistant.

Reply #7 from Stardock Forums Top

Here the icons in the folder portal appearing in front of the Adobe Reader. Again, not the slightest clue ... Title bar and portal itself stay behind the active window.

Reply #8 from Stardock Forums Top

Have you tried the purge and reinstall steps as mentioned above?

Thank you,

Basj
Stardock Community Assistant.