Entering Fences license after having changed the name of my PC

from Stardock Forums

Hi,

I've a Fences 2 license with a product key. Fences 2 works regularly on my PC but now asks for the product key (never happened before).

When I enter the key it says taht it is already active on another PC, which is not true.

I think this is due to the fact that a few days ago I renamed my PC, so Fences believes that the PC is a new one.

My Fences 2 license was purchased when I had an email address that now does not exist anymore, so it is impossible to transfer the license to my newly created Stardock account associated to a new email address.

How can I enter the key after having renamed the PC?

And how can I register / transfer the key to my newly created Stardock account?

Please help...

 

1,885 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. You can deactivate your old activation using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

You can Change your email address using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail or you can merge two account into one using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Try it and let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

following your advice I've asked Stardock to merge my email accounts by submitting a ticket to your Help Desk.

I hope this can help also to solve the problem of Fences constantly asking me to enter the product key on one of my computer.

Star Control: Origins
Reply #3 from Stardock Forums Top

Hello,
For issue Fences constantly asking for product key, please see this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#keepsaskingactivation

As a reminder "PRODUCTNAME" is "Fences" in your case.

Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hi,

email accounts merged and problem solved by purchasing a new Fences 3 license.

Now everything is OK.

Thanks to you and to the Stardock's Help Desk.

Reply #5 from Stardock Forums Top

Great, glad to help.

Thanks. 

Basj,

Stardock Community Assistant.