new version of start 10 overwrote a DLL and now office 365 is not working

Hello,
Sorry to hear you are having issues.

Please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-For 7 Users: click Start, in the start search field type 'cmd'. Right-click on the search result and select 'Run as administrator'.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

Basj,
Stardock Community Assistant.

so far i still do not understand why you would come out with a version that would make me do all that? i was able to get office 365 to work by installing an older version of Stardock 10. reloading office 365. now it is working but why should i risk loading the new version of stardock if i have to go through all these things to get my office 365 to work again. fix your problem that is causing this!

i have owned computers since 1974. i don't want to have to learn how to do troubleshooting any more. 

I am sorry it happen on your system. But, I am not really sure what happened in your system. As far as I know there are only recent update release of Stardock's Start10 v1.94. And I did not have any issue upgrading it from my previous Start10 v1.93. And there is no report from others having the same issues as yours.

Thank you,

Basj
Stardock Community Assistant.

i don't know the version that was released today. on 5/1/2020. the only other version on my computer is 1.91 which i installed after uninstalling the latest version and reinstalling office 365 and no problem. i suppose the last version i had was 1.93 but not sure. i am not going to take a risk with this new version again. how do i find 1.93? since 1.94 was just released, i guess we will see if anyone else has an issue.

Well, v1.93 bets is no longer available after v1.94 released on April 29th as mentioned here : https://forums.stardock.com/499645/start10-v194-released

Thank you,

Basj
Stardock Community Assistant.

I am sorry you have experienced a problem

Let me reassure you that Start10 does not replace any OS or other application files and never has done.

c2r64.dll is nothing to do with Start10 and seems to be an Office file.  I would recommend a reinstall of Office and it sounds like you have done this in order to resolve the issue.

This sounds like one of those random events on a computer where a file has been corrupted due to a HD corruption issue or more likely in this case a pending update to that file from Microsoft Office itself takes place on a reboot.  Files that are in use cannot be replaced so file replacements sometimes take place on a reboot,

Like app developers, on occasion we get bug reports where random event X happened after an app installed and it is always because of the reboot exposing something else about to happen.

i run Outlook 365 constantly. i installed the update of start10. closed outlook. the computer reboot and then all office 365 products gave the same message when trying to start. that sure sounds like it was the start program update.

we will see as other install the new version. is there a list that says what is changed in each version?

As I have said it is purely a coincidence it happened once start10 update was installed.

As you run outlook constantly those files would be locked for updates so if there were updates to any DLLs they would not happen until the next reboot which happened when you installed the start10 update.

There are no other reports of similar issues and nothing in the 1.94 update should have changed over previous versions.

1.94 simply added support for a new feature in curtains, fixed a windowblinds issue and made the installer handle situations where copying files was blocked by certain antivirus products in error.

ok so here is the part you are missing. the DLL was not replaced when office 365 was reinstalled. i had changed it to a .dll.bak to see if it would be replaced. it was not. so i removed the .bak and then the new copy of office 365 worked. 

Assuming you mean the new .bak file was not replaced on reinstall of office then that would be fully expected as that would be an entirely different file.

If you mean no new dll was installed either, then that would be a matter for Microsoft.  It may be that is an optional file that's not installed in every case depending on features chosen to be installed.

Again I am sorry you experienced problems but I do not honestly believe Start10 is the cause of the problem you encountered.  It is simply unfortunate timing.

I would expect that if you were to install 1.94 you would find no issues.  You are of course welcome to stick to 1.91 for now and wait to see if others report this, but I would be more than a little surprised to see other reports like this.

There is one fundamental issue with Windows 10 as an OS.  Unexpected updates.

On reboot pretty much anything can happen, and not always do you get a functioning OS still.  I actually have one 10 machine that DOESN'T update at all....not even when you try to make it do so.  It's locked into a version of itself that's 2 years old.

As a long-time user of computers you must have seen similar occasions of coincidental 'failure' when installing/rebooting.  I know I have...and my first failure with a computer was punch-card vintage long before your time-line...;)

yes but not with windows 10. and this is strange if this is the only one with this issue. now in the past i would do this on a few computers to prove it is the software and not the office 365 or not. i have surface 3 with another copy of start 10 on it and i can try that but frankly, i really have no interest in doing that. i will wait for the next version of start 10 to come out.

please let me know when the next version comes out.

There is no date for any updates as none are currently required for any issues.

I would keep an eye on the forums so you can see when we post about anything new coming.