Paid for Object Desktop, no email verification, no serials

Earlier, I paid for Object Desktop through PayPal.

I received no email verification.

When I request serial keys, the email I receive only includes serials for software I purchased years ago.

And considering that PayPal works pretty much instantly with any other vendor, I can't help but wonder if there is a bigger problem here.

3,834 views 5 replies
Reply #1 Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 Top

You know, it's really unfortunate what i'm seeing here. I mean this isn't the first time this happened to me. And looking through the threads on this forum, it's a very common experience.
I recall this very thing happening when I purchased my windowblinds license so many years ago.
Which is very unfortunate, because I needed to get this installed today, no ifs and or buts about it. The reason being that I work 12 day stretches, and I have no doubt that there will be more important things to do in two weeks.
Sadly, i'll probably have to do a charge back on this one.

And in closing, I must say, it's perfectly obvious to me that this delay is built into the system. As I said in my first post, PayPal works instantly with any other vendor.
And not only that, but this equals multiple sales, as I was going to try this package with the intent of installing it on several other computers of family/gf, etc.

Reply #3 Top

Hello,
Sorry to hear you are having issues. From my own experience, when I purchase something from Stardock using my paypal account. All my keys and product goes to that email account which linked to my paypal account. I just need to get it from there or I can merge that email account into my original Stardock account using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #4 Top

I had the same problem too paid for it with Paypal got charge for it but no key or no email verification.

Reply #5 Top

Quoting Gromis, reply 4

I had the same problem too paid for it with Paypal got charge for it but no key or no email verification.
End of Gromis's quote

Answer on your own thread.

Thank you,

Basj
Stardock Community Assistant.