klane11 klane11

Issue with updating my Start10

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Issue with updating my Start10

https://cdn.stardock.us/forums/51/25/5125400/e996eb5c-6ae3-4ee8-bc3c-fb9cdf228b93.dat
from Stardock Forums

I've been having issues with updating my Start10 on my Windows 10 Pro laptop. I keep on getting an error message (Problem: Code 121) that stops the installation. I have tried the purge option, but it hasn't worked for me at all.

I'm attaching a picture of my issue in the hopes that someone in Support can help me out.

 

Thank you.

 

22,233 views 37 replies
Reply #26 from Stardock Forums Top

Quoting sdRohan, reply 25

Klane,

What is this app?

Reduced 94%
Original 885 x 324



If it is an AV product, please shut it down and try again.

Sean Drohan
Stardock Support Manager

End of sdRohan's quote
It is a software program called KeyScrambler.

 

Here is the link: https://www.qfxsoftware.com/index.html

 

I've used it for years without any interference with any Stardock program.

Reply #27 from Stardock Forums Top

Quoting klane11, reply 26

I've used it for years without any interference with any Stardock program.
End of klane11's quote

Well, if it is popping up when you are getting the error, I would like to temporarily shut it down to see if there in is the cause.

Sean Drohan
Stardock Support Manager

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #28 from Stardock Forums Top

Quoting sdRohan, reply 27


Quoting klane11,
reply 26

I've used it for years without any interference with any Stardock program.



Well, if it is popping up when you are getting the error, I would like to temporarily shut it down to see if there in is the cause.

Sean Drohan
Stardock Support Manager

End of sdRohan's quote
Will do.

 

I'll let you know the results.

Reply #29 from Stardock Forums Top

Update: Shut KeyScrambler completely down, and tried to re-install the update to Start10.

 

Same results, with the same error messages that I'm posting in this reply.

 

 

 

I guess I'm going have to ask what's my next step?

Reply #30 from Stardock Forums Top

Update: Shut KeyScrambler completely down, and tried to re-install the update to Start10.

 

Same results, with the same error messages that I'm posting in this reply.

 

 

 

I guess I'm going have to ask what's my next step?

Reply #31 from Stardock Forums Top

I found out what was the issue.

 

The "Controlled Access Folder" in Windows 10 Pro was blocking any changes to any protected folder, and that included any Stardock folders.

When I turned it off, I was allowed to update Start10, and any other Stardock program (I made sure to turn it back on for security reasons.)

 

As shown, now Start10 is at the latest version, as of today, Sunday, June 16, 2019. And, Start10 is now working exactly just as I wanted it for my laptop, with no issues whatsoever.

So now, this case can now be closed.

 

Reply #32 from Stardock Forums Top

FYI that is not auto enabled with windows 10, that has to be manually turned on.

It's possible that your antivirus turned it on, as it's one of many ways to stop ransonware from infecting your pc.

Reply #33 from Stardock Forums Top

Quoting RangeDoc, reply 32

FYI that is not auto enabled with windows 10, that has to be manually turned on.

It's possible that your antivirus turned it on, as it's one of many ways to stop ransonware from infecting your pc.
End of RangeDoc's quote
Thank you for the info on Controlled Access Folder.

 

Nice to have good knowledge from other people.

 

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Reply #34 from Stardock Forums Top

Great, thanks for sharing that informations.

Basj,

Stardock Community Assistant

Reply #35 from Stardock Forums Top

Quoting basj, reply 34

Great, thanks for sharing that informations.

Basj,

Stardock Community Assistant
End of basj's quote
You're welcome.

 

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Reply #36 from Stardock Forums Top

Hello!

I have the same problem here when trying to update. Tried disabling Bitdefender but problem persisted. I was only successful installing v1.71b by uninstalling Start10 (which by the way left the install directory AND all its files intact?!), manually deleting the install directory, then installing Start10 in Safe Mode!

Reply #37 from Stardock Forums Top

I was having problems too and I ended up manually deleting the start 10 folder on my C drive and then it would allow me to install it. For some odd reason it didn't uninstall it when it was installing. But now that I know. I kept getting this product isn't activated even though I reactivated (Object Dock) last night but hey it is working and I/m happy now.