how do i cancel my subscriptions
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Stardock Forums
Stardock Forums
Hi,
How do I cancel my subscriptions?
Thanks
6,785 views
7 replies
Hi,
How do I cancel my subscriptions?
Thanks
End of quote
If you mean any Object Destktop sub, they are not auto-renewing (we do not keep payment information) so there would not be any need to 'cancel' it.
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Sean Drohan
Stardock Support Manager
As of today, Stardock does not have any reoccurring \ auto deducting products. Anything that is expired you would have to manually renew so there is no 'subscription' to cancel.
Sean Drohan
Stardock Support Manager
I just had to do this and this must have changed since 2019 as orders are now automatically subscriptions so in order to cancel you need to go to www.stardock.com and login.
Then click on your profile photo at the top and select subscriptions.
Press the 3 dots at the top-right of the subscription you wish to cancel and select Cancel Subscription.
The green square will then change from a green Active to a grey inactive.
Quoting robinwilson16, reply 4
I just had to do this and this must have changed since 2019 as orders are now automatically subscriptions so in order to cancel you need to go to www.stardock.com and login.
Then click on your profile photo at the top and select subscriptions.
Press the 3 dots at the top-right of the subscription you wish to cancel and select Cancel Subscription.
The green square will then change from a green Active to a grey inactive.
End of robinwilson16's quote
Yes, some things have changed since that was written. Please see:
https://forums.stardock.com/486310/object-desktop-support-faq#objectdesktop
Sean Drohan
Stardock Product Lifecycle Manager
When I go into my account there's no where I can click to see my payment information and no way to delete payment information. In fact when I go to subscriptions, it says I have no subscriptions... yet I can see that, $21.19 was charged on my credit card. If I'm not able to find out how to cancel, I will call my call credit card issuer and tell them to block Stardock. It shouldn't be this hard to cancel a subscription.
Quoting Akahori, reply 6
When I go into my account there's no where I can click to see my payment information and no way to delete payment information. In fact when I go to subscriptions, it says I have no subscriptions... yet I can see that, $21.19 was charged on my credit card. If I'm not able to find out how to cancel, I will call my call credit card issuer and tell them to block Stardock. It shouldn't be this hard to cancel a subscription.
End of Akahori's quote
Because you purchased it under a different email (gmail) address. Please create a ticket to have it resolved:
https://stardock.atlassian.net/servicedesk/customer/portal/4
Sean Drohan
Stardock Product Lifecycle Manager
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