Windows 10 - Error Mouse Rigth Click

from Stardock Forums

After updating 04/01/2019, Windows 10 Pro version 1809, the right mouse click stopped working.

When I click the right click nothing happens, then when you move the mouse over the taskbar appears the menu to create a new fences.

I have already tried removing fences, erasing registry with Revo UnInstaller and Ccleaner, reinstalling the new fences 3.09.11. But the error remains.

How to proceed now?

 

About My Computer:

Dell XPS 13

Internal monitor running at 1920x1080 with 150% zoom

Second monitor LG 22pol, running 1920x1080 without zoom. Via USB-C / Thunerdbolt with DVI Adapter

 

Error happening

Animated Gif about error occourring in my desktop

 

About my Windows

About my WIndows

About my Fences

about my fences

 

About Windows Update

about windows update

 

 

fences
100,188 views 35 replies +1 Loading…
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Could you show us your Winver.exe.

Thanks

Basj,

Stardock Community Assistant.

DeskScapes - Bring your desktop background to life.
Reply #3 from Stardock Forums Top

Ok, Thanks.

Have you tried the purge and reinstall steps, listed here? : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Please make sure to re-download the latest installer again from your account. Reboot before and after the installation. Retest it and report back here.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #4 from Stardock Forums Top

I have the same problem...

Same windows and fully updated...

Same Fences version...

But only one monitor.

Reply #5 from Stardock Forums Top

Quoting zazuts, reply 4

I have the same problem...

Same windows and fully updated...

Same Fences version...

But only one monitor.
End of zazuts's quote

Please try the purge and reinstall steps as suggested in my previous reply.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #6 from Stardock Forums Top

Quoting basj, reply 3

Ok, Thanks.

Have you tried the purge and reinstall steps, listed here? : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Please make sure to re-download the latest installer again from your account. Reboot before and after the installation. Retest it and report back here.

Thank you,

 

Basj,

Stardock Community Assistant
End of basj's quote

 

I followed the suggested instructions. But the problem remains the same.

The only difference was that I lost my fences again!   >o(

In other topics you always suggest this same solution, and always without success.

I think it's time to consider a new version of the revised issues.

Reply #7 from Stardock Forums Top

Quoting toledomd, reply 6


Quoting basj,
reply 3

Ok, Thanks.

Have you tried the purge and reinstall steps, listed here? : https://forums.stardock.com/486084/fences-support-faq#reinstalling

Please make sure to re-download the latest installer again from your account. Reboot before and after the installation. Retest it and report back here.

Thank you,

 

Basj,

Stardock Community Assistant



 

I followed the suggested instructions. But the problem remains the same.

The only difference was that I lost my fences again!   >o(

In other topics you always suggest this same solution, and always without success.

I think it's time to consider a new version of the revised issues.

End of toledomd's quote

 

:'(

A bad and sad update, in the boot after the purge / install fences locked the windows explorer. It is necessary to open the task manager (ctrl-alt-delete) and restart "Windows Explorer". Although the problem continues, it is possible to use the computer.

Reply #8 from Stardock Forums Top

Do you have forcepoint or something similar installed in your system?

Thanks.

Basj

Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Quoting basj, reply 8

Do you have forcepoint or something similar installed in your system?

Thanks.

Basj

Stardock Community Assistant.
End of basj's quote

 

Not!

And restore points, if used, will trigger windows update again. Cause the mistake again, in the fences.

Right?

Reply #10 from Stardock Forums Top

Forcepoint has nothing to do with restore points its a security software that has compatibility issues with Fences.

Please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed. Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #12 from Stardock Forums Top

Hi.

Did all tutorials, purge and reinstall... DISM command-line... tried to get older versions...

Today i've formated the PC... No success here. Still got the error with the right click.

My notebooks got the same error, but with them i will wait a fix from Stardock.

Just because i can't mess with job files.

Reply #13 from Stardock Forums Top

Quoting zazuts, reply 12

Hi.

Did all tutorials, purge and reinstall... DISM command-line... tried to get older versions...

Today i've formated the PC... No success here. Still got the error with the right click.

My notebooks got the same error, but with them i will wait a fix from Stardock.

Just because i can't mess with job files.
End of zazuts's quote

Could you try this steps to see if there is conflicting apps with Fences :  https://forums.stardock.com/486084/fences-support-faq#cleanboot

Try it and let us know.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #14 from Stardock Forums Top

Quoting basj, reply 10

Forcepoint has nothing to do with restore points its a security software that has compatibility issues with Fences.

Please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed. Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

 

Basj,

Stardock Community Assistant
End of basj's quote

 

Lets Go...

SFC and DISM procedures completed with success, after rebooting the problem remains. Right click does not work on the desktop.

New user created in windows, all "Non Microsoft Services"  have been disabled. Windows restarted, login with the new user. Problem remains.

I begin to feel a beta tester.

What are the next steps ?!

 

 

Reply #15 from Stardock Forums Top

I am sorry. You are not a beta tester. We are trying to figure out why the right click not working on "your" system.

Just to confirmed. You disabled all "non-microsoft services" and the problem still there? And how is that show you the problem is from Fences?

Thank you,

 

Basj,

Stardock Community Assistant

Reply #17 from Stardock Forums Top

Quoting MurkBRa, reply 16

Seems that this bug affects only systems in PT-BR language
End of MurkBRa's quote

Thank you for your input. Could you let us know how you come to that conclusion so that I can pass along to our Support Team. And if the bug from Fences or from Microsoft itself?

Thank you,

 

Basj,

Stardock Community Assistant

Reply #18 from Stardock Forums Top

Quoting basj, reply 15

I am sorry. You are not a beta tester. We are trying to figure out why the right click not working on "your" system.

Just to confirmed. You disabled all "non-microsoft services" and the problem still there? And how is that show you the problem is from Fences?

Thank you,

 

Basj,

Stardock Community Assistant
End of basj's quote

Yes disabled all non-Microsoft services and the problem remained.

How do I know the problem is fences? Simply disable or unset the fences and everything works perfectly.

Does this leave any questions about the fences problem with the latest windows updates?

Remembering that the problems started only after receiving updates from windows on January 4, 2019.

Reply #19 from Stardock Forums Top

Quoting MurkBRa, reply 16

Seems that this bug affects only systems in PT-BR language
End of MurkBRa's quote

I have doubts if it only affects systems in pt-br, since there are other threads here about the new version of fences.

https://forums.stardock.com/492883/page/1/#3737503

https://forums.stardock.com/492888/page/1/#3737488

Reply #20 from Stardock Forums Top

Quoting basj, reply 15

I am sorry. You are not a beta tester. We are trying to figure out why the right click not working on "your" system.

Just to confirmed. You disabled all "non-microsoft services" and the problem still there? And how is that show you the problem is from Fences?

Thank you,

 

Basj,

Stardock Community Assistant
End of basj's quote

 

What happens when I turn the fences on and off

 

+1 Loading…
Reply #21 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #24 from Stardock Forums Top

Quoting MurkBRa, reply 23

Uninstall warsaw
End of MurkBRa's quote

I assume you solved your problem by uninstalling Warsaw by GAS Tecnologia? And I noticed Toledomd also has Warsaw installed in his system. I can't really verify this. Please try it and let us know.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #25 from Stardock Forums Top

Quoting basj, reply 24


Quoting MurkBRa,
reply 23

Uninstall warsaw



I assume you solved your problem by uninstalling Warsaw by GAS Tecnologia? And I noticed Toledomd also has Warsaw installed in his system. I can't really verify this. Please try it and let us know.

Thank you,

 

Basj,

Stardock Community Assistant

End of basj's quote

 

I already tried to disable Warsaw but it did not work. Later I will try to remove and put the result.

 

Remembering that Warsaw refers to bank protection, so it is necessary for my day-to-day life. And both Warsaw and Fences coexisted in operation until the update.

+1 Loading…