Unable to upgrade to 3.09

Error message upon upgrade

from Stardock Forums

Upgrading from 3.08 to 3.09 I get this message:

"The uninstall executable file could not be written out because it is already in use.  Close all running uninstalls and click Retry to continue."  No other uninstalls are running.  I've performed this first thing after a reboot.  I can attach the setup Log.txt file if that would be useful.

 

(Notably, the purge doesn't seem to work either.  I run the Purge_Fences.bat file as an administrator, it deletes my user settings but the core program is still there.)

 

Error message

fences
16,150 views 7 replies
Reply #2 from Stardock Forums Top

Unfortunately purge doesn't seem to work either.    After running Purge_Fences.bat (as an Administrator) it gives me "Invalid uninstall control file"

Then it immediately goes to an installation setup which implies it never removed the core program.  Settings are removed, but not the program itself:

 

 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

I think I figured it out!  Here's how I fixed the Purge_Fences invalid uninstall control file problem:

In C:\Program Files (x86)\Stardock\Fences\ I deleted 1xuninstall.cmd

I then deleted this folder: C:\Program Files (x86)\Stardock\Fences\Uninstall

 

I then re-range Purge_Fences.bat.  It still gave me an error message, however at the end, Fences was actually removed. 

Afterward I was then able to install Fences 3.09.

 

Reply #4 from WinCustomize Forums Top

Hello,

Good to hear and thanks for reporting back

 

AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

My attempt to upgrade Fences also failed. In attempting to follow Brian2's suggestions I tried to delete 1xuninstall.cmd I was presented with a message advising me that "The action can't be completed because the file is open in Windows host process (Rundll32)" How do I get past that prompt?

Reply #6 from WinCustomize Forums Top

Quoting hwedhlor, reply 5

My attempt to upgrade Fences also failed. In attempting to follow Brian2's suggestions I tried to delete 1xuninstall.cmd I was presented with a message advising me that "The action can't be completed because the file is open in Windows host process (Rundll32)" How do I get past that prompt?
End of hwedhlor's quote

 Hello

Sorry to hear you are having issues.

Follow reply # 1

 


AzDude
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Oh yeah, that happened to me too!  I forgot to add.  I did the old Control-Alt-Delete, then went to Task Manager, then went to the Process tab, found rundll32.exe, clicked End Process.  After that I think I was able to delete those file and then run the Purge bat file.