Here step by step instruccions:
1) open the sound configuration(per example or can be subconfigs like mouse, keyboard, etc) and if appears Uac prompt, close it and see if subcnfig its opens, if not, go next step
2)go to C:\Windows\System32 path and search rundll32.exe and if appears the yellow-blue shield, go to proprerties and untick run as admin (if it's ticked)
3)go back to C\Windows and in the System32 folder do right click and do a scan with Windows Security, (you have to activate it, you must uninstall other antivirus for that) and quit all viruses that you find, in my case it solves my problem
4)if that doesn't works, go back to C:\ and do scan on Windows folder because its a Windows problem