Yet another product key issue. Sorry!

from Stardock Forums

Hi

I'm sorry, but here is yet another product key issue... I bought Fences through Steam around end of July last year, but didn't initialize it until today. My problem is that Fences asks for a product key upon launch. Yet, as far I've gathered from the internet, no product key should be required when launching Fences through Steam.

So far, I've tried the "Lookup product key" (https://www.stardock.com/support/product-key-retrieval) using my Steam associated email. It gives me an "account lookup failure". I've also tried to do as the support FAQ (https://forums.stardock.com/486084/Fences-Support-FAQ#reinstalling) suggests. ( Logged into Steam. No other versions on my computer. Run sassteam.exe. Uninstall and re-install Fences, yet as it specifies, only through Steam).

I'm currently on the tiral version, and would appreciate it if a solution can be found before the trial period is over.

And to everyone else here, I'm sorry you get another irrelevant topic in the forum, but this is the only way to get help it seems.

 

Best regards

fences
5,114 views 3 replies
Reply #2 from Stardock Forums Top

Already tried.  (Hence the "logged in, no other version, have run sassteam.exe, ... comment).

Galactic Civilizations III
Reply #3 from Stardock Forums Top

In case that was unclear, I did try the steps in  https://forums.stardock.com/486084/fences-support-faq#steamaskingkey before I posted the inital help request. In other words, Fences still ask for a product key despite the fact that it is bought through Steam.

Given that Fences 3 were released in May 2016, according to https://www.stardock.com/about/press/474635/stardock-releases-fences-3-the-popular-desktop-organization-software, this should not be a "Fences 2 to Fences 3" upgrade issue. 

I am at a loss for ideas... Any one with other good suggestions?

Thank you!