Can connect but the mouse will not move to the secondary

from Stardock Forums

I have a new installation on a layer 2 network on 7 pairs of PC's.  All of the PC's have their firewall and windows defender service disabled.  four of the pairs are working fine.

The other three have Multiplicity installed and the connection test works.  However the mouse will not move to the secondary screen.  I have done a purge and reinstall on the Primary and Secondary PC's. 

I can connect to the secondary PC and use the mouse from one of the 4 working primary PC's so my guess is that the issue is with the 3 primary's that don't work.

I opened a support ticket last week and called a few times but we have not heard back - Any ideas?

 

multiplicity
14,097 views 6 replies
Reply #2 from Stardock Forums Top


I opened a support ticket last week and called a few times but we have not heard back - Any ideas?
End of quote

I need to be clear (and I asked in your ticket), if it really 'cant move cursor to Secondary' or 'cant see cursor on Secondary but it does indeed interact with it'

If its the latter:

https://forums.stardock.com/486104/multiplicity-support-faq#missingcursor

 

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Reply #4 from Stardock Forums Top

I am experiencing this issue as well. Multiplicity states that a connection has been made, but when I move to the secondary the mouse stays on the primary as though there is no secondary.

Reply #5 from Stardock Forums Top

I resolved it by changing the Network Band on the slave PC to 2.4 GHz verses 5. This was not an ideal solution, but it was the only way I could get the two PCs to connect and Multiplicity work as expected. 

Reply #6 from Stardock Forums Top

I am experiencing the same issue. Replaced my wireless router with a dual-band one. If I connect both the Primary and Secondary computer to the 5GHz wireless network, with both networks set as private networks, Multiplicity does not work. I changed the Master to the 2.4GHz network and all is well. According to support, the 5GHz network is supported for both Primary and Secondary machines.