Two cursors with CursorFX

September 29, 2017 11:46 AM from

Hi,

I have installed CursorFX however the Windows cursor does not disappear when I apply a CursorFX theme and so I have two cursors moving together on my screen. If I press Ctrl-Shift-C then the CursorFX cursor disappears and the Windows cursor remains on its own however I cannot get the Windows one to disappear. I've tried uninstalling and reinstalling CursorFX to no avail.

Any ideas what could be causing this?

Thanks.

52,665 views 50 replies

Reply #1 October 2, 2017 9:16 AM from

Stardock Forums Top

Please contact support so we can get more information.

https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #2 November 4, 2017 1:05 AM from

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Same problem I have ...

Object Desktop - Get all of our enhancement utilities in one suite

Reply #3 December 21, 2017 8:19 PM from

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I have contacted them in Dec 2017. Still no fix for this issue yet?

Half the time I log in its 2 pointers and the other half its not. frustrating to say the least!

Reply #4 December 22, 2017 9:24 AM from

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Please see here: https://forums.stardock.com/485856/cursorfx-support-faq#dualcursors

Reply #5 February 7, 2018 10:46 AM from

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I've run that bat file and reinstalled several times when this happens and it still doesn't fix the problem. I also have reinstalled Windows and the problem is still there, showing the windows cursor on top of the fx cursor.

Reply #6 July 11, 2018 5:18 PM from

Stardock Forums Top

I'm in the same boat. When I first installed, everything was great - only the Cursor FX cursor, but after I rebooted, now I get the dual cursors. I'm running Windows 10 ver 1803 and Cursor FX is 2.16.

The bat file uninstalls, but after I re-install, the problem comes back.

Reply #7 July 11, 2018 5:23 PM from

Stardock Forums Top

Quoting VictorE, reply 6

End of VictorE's quote

Yeah, the bat file doesn't do squat. It's some sort of bug in the code that doesn't refresh the cursor change. I get it at random times, like when I add/remove a monitor or something resizes my window like the Windows smartscreen or a game that runs a different resolution than my native desktop res.

What I usually do is just go back to the Windows default cursor and then change back to the custom after a reboot or shutdown. Sometimes it works as intended and sometimes not. I wish I had access to the source code since Stardock seems to have no desire to look into the problem.

Reply #8 July 11, 2018 5:40 PM from

Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #9 July 12, 2018 10:45 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Its a known issue but no fix is yet available.

Refer back to Reply #1 and submit your ticket

AzDude
Stardock Community Assistant

Reply #10 July 12, 2018 5:21 PM from

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I have submitted a ticket.

Reply #11 August 6, 2018 9:58 AM from

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After install it works fine.

Also tried the bat file now, then reinstalled works okay after install...

Now I'll restart will see if it fixed it for good, but...

After I restart shutdown, usually next time I get double cursor. I wonder what causing this issue...

Reply #12 August 6, 2018 10:19 AM from

Stardock Forums Top

Quoting PlanetH0PE, reply 11

After install it works fine.

Also tried the bat file now, then reinstalled works okay after install...

Now I'll restart will see if it fixed it for good, but...

After I restart shutdown, usually next time I get double cursor. I wonder what causing this issue...

End of PlanetH0PE's quote

Hello,

Sorry to hear you are having issues. Need to know, are you using display scaling and its setting at 150% or more?

Basj,

Stardock Community Assistant.

Reply #13 August 7, 2018 3:44 AM from

Stardock Forums Top

I'm on Surface Book 2, so yes my scale is 150% currently.

Also had to change the size of the mouse, it was way too small.

Maybe the scale causing the mouse problem? hmm.

Quoting basj, reply 12

issues

End of basj's quote

Reply #14 August 7, 2018 5:55 AM from

Stardock Forums Top

Quoting PlanetH0PE, reply 13

I'm on Surface Book 2, so yes my scale is 150% currently.

Also had to change the size of the mouse, it was way too small.

Maybe the scale causing the mouse problem? hmm.

End of PlanetH0PE's quote

Yes, try 125% and see if it helps. I believe, Stardock is aware of the issue and currently looking into it.

Thank you,

Basj,

Stardock Community Assistant

Reply #15 August 7, 2018 6:58 AM from

Stardock Forums Top

It didn't help.

I've changed to 125% first restart was okay and looked fine.

Afterwards new restart, I see double cursor.

I've changed it back to 175%, restart

It works again.

Next restart it doesn't.

Who understand this hehe.

Quoting basj, reply 14

Quoting PlanetH0PE,

reply 13

I'm on Surface Book 2, so yes my scale is 150% currently.

Also had to change the size of the mouse, it was way too small.

Maybe the scale causing the mouse problem? hmm.

Yes, try 125% and see if it helps. I believe, Stardock is aware of the issue and currently looking into it.

Thank you,

Basj,

Stardock Community Assistant

End of basj's quote

Reply #16 August 27, 2018 6:25 AM from

Stardock Forums Top

Hi,

Any official update on this? I've reinstalled my surface (for other reasons) and wondering if there are new beta versions maybe for purchased CursorFX so I can try that out? I've yet to install cursorfx and the rest of my stardock products on this install, so I'm wondering if the double cursor issue been fixed already?

I'm fairly sure that the default cursor "driver" initializes much much earlier prior CursorFX and somehow cursorFX got no permission to get rid of the default windows cursor? At least logically this is how it looks. During windows load, I saw the cursor way before anything else, just the loading screen and the mouse already were initialized, this might be something to do with the surface's ability to be used as a tablet thus the touchscreen and cursor needs to be initialized early?

Reply #17 August 27, 2018 6:28 AM from

Stardock Forums Top

No official update yet.

Thank you,

Basj,

Stardock Community Assistant

Reply #18 October 5, 2018 4:01 AM from

Stardock Forums Top

Seems the 1809 Windows update fixed the double cursor issue on my surface.

I'm very happy to be honest.

The only issue remains is the RDP cursor is not replaced. Can you somehow force update the mouse cursor so the RDB app shows the nice cursorfx graph?

Reply #19 October 5, 2018 5:41 AM from

Stardock Forums Top

Quoting PlanetH0PE, reply 18

Seems the 1809 Windows update fixed the double cursor issue on my surface.

I'm very happy to be honest.

The only issue remains is the RDP cursor is not replaced. Can you somehow force update the mouse cursor so the RDB app shows the nice cursorfx graph?

End of PlanetH0PE's quote

Great it finally get solved. Thank you for reporting back.

Wuth regard with RDP cursor, I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Reply #20 November 30, 2018 3:19 AM from

Stardock Forums Top

Hi,

just to report an RDP cursor issue:

When using join.me screen sharing program, there are two cursors (windows default and CursorFX) on top of each other at the remote end. Locally the cursor works as advertised. Hmmm, strange...

This is most annoying, because I purchased CursorFX in order to improve my remote presentations for potential customers...

I am working on Windows 10 Pro version 1803 os build 17134.407

But otherwise CursorFX works great : ) Hopefully you can fix this double cursor issue in the near future.

In my case a possible workaround might be to make the windows default cursor extremely small, almost invisible.

Kind regards

Markku, Finland

Reply #21 November 30, 2018 3:28 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Reply #22 December 4, 2018 5:42 AM from

Stardock Forums Top

Quoting basj, reply 21

Hello,

Sorry to hear you are having issues. I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

End of basj's quote

Dear Basj,

Could we get some update from the support team, what is the status/timeframe/importance of this rdp cursor not showing for them?

Can we expect some update regarding it before end of the year?

Reply #23 December 4, 2018 5:47 AM from

Stardock Forums Top

Quoting PlanetH0PE, reply 22

Dear Basj,

Could we get some update from the support team, what is the status/timeframe/importance of this rdp cursor not showing for them?

Can we expect some update regarding it before end of the year?

End of PlanetH0PE's quote

Send your query to Support Team for their input. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,

Basj,

Stardock Community Assistant

Reply #24 January 30, 2019 3:21 AM from

Stardock Forums Top

Hi,

Any update on the RDP Cursor not replacing request?

Thanks,

H0PE

Reply #25 January 30, 2019 4:51 AM from

Stardock Forums Top

Nothing so far.

Thank you,

Basj,

Stardock Community Assistant

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