Problems with KVM not displaying video

Gray screen on KVM when trying to connect from Win10 to Win10 machine

from Stardock Forums

I am having problems with my KVM on a previously working configuration.  Now when I use KVM, the screen is GRAY

 

My previous (working) configuration is;

PC1 - (Custom computer Windows 10, amd r9 290 / i7 3770) connected 2 two 1080p 27" monitors.  One is samsung s27d360 and the other is HP 27xw.

PC2 - Lenovo T540p Win 10 laptop that is off in a corner out of the way

I would use PC1 to KVM into PC2 and use it on either monitor as needed.

I added a monitor after getting a good deal. Dell 27" 1080p.

I originally hooked up the 3rd monitor directly to PC2 and utilized Seamless to extend KM over to it in sort of a surround setup.  This worked great.

What i'm trying to do now is go back to a bit of a setup similar to what I had originally.  I want to connect all 3 monitors to my PC1 and KVM to PC2.  This fails.  Whenever i try to connect to the PC2 from multiplicity, there is just a gray screen.  I can hit the Windows key from PC1 and PC2 will recognize it, even though there is no video. 

Nothing has changed with software on either machine, only the addition of the third monitor.

Some things that i have tried

1. Reboot PC1 and PC2

2. Reinstall multiplicity on PC1 and PC2 and reboot

3. Install multiplicity beta from website and see if this helps.

4. unloaded and reloaded multiplicity on PC1 and PC2 several times

5. Updated video drivers for laptop/desktop.  Laptop has intel HD 4600 and NVidia GeForce GT 730M.

 

Does anyone have any ideas?

By the way, the reason I am leaning to this configuration is 1. To setup monitors in surround mode (eyefinity) for games and 2. be able to move my PC2 (work) KVM to different monitors depending on  how I'm sitting and what I'm doing.

 

Thanks all!

 

Tom

multiplicity
18,058 views 7 replies
Reply #1 from Stardock Forums Top

I sent in a support ticket and this is what I was told

_________________________________________________

Hello,

Try downloading the following file:

http://sd.stardock.com/zubaz/apps/Purge_MP.bat

If you're on Vista/7/8/10, right click on the file and select "Run as administrator".

Example: http://sd.stardock.com/sean/JingImages/2015-02-02_1650.png

If you're on XP, double click to apply it.

After it completes, please remove all the Multiplicity Windows firewall rules:

http://sd.stardock.com/sean/JingImages/2015-02-02_1651.png

Please also temporally disable any other third party firewall applications you may have installed.

Reboot, reinstall Multiplicity from your account page (important):

https://store.stardock.com/myaccount/products

Repeat the process on all PCs you have MP installed on.

Set up your Multiplicity connections again.. DO NOT change any of the default settings prior to establishing that MP is working.

-
Sean Drohan
Support Manager

Ticket Details

________________________________________________________________


I followed all of these steps and the issue is not corrected.


Last night I also completely rebuilt PC1 from scratch, wiped the C: drive and did a clean install.  The issue is not corrected.


Reply #2 from Stardock Forums Top

Please replay back to support and continue to work with them on your issue.

 

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

I will certainly continue to work with support.

Its important to also get feedback from the community and also document this to help someone in the future.  

I'll keep this updated. 

Reply #4 from Stardock Forums Top

I haven't heard back from support in a while (via email).  Can we use the forum to communicate?  Resolution steps will help others that have similar issues. 

Reply #5 from Stardock Forums Top

I answered, but please do not reply to a ticket prior to hearing back from us.  It delays us seeing your response.

Reply #6 from Stardock Forums Top

Sean, it took 5 days for you to send me an email that just asked for my version.  What can we do to speed this up?  I need to get this resolved. 

Can we hop on a skype call and I can share my screen?

Reply #7 from Stardock Forums Top

Again, it took that amout of time because you are adding to your ticket before getting a reply from me.