Start 10 won't install

Would appreciate a reply, guys !!

Kev

I have the same problem
Have raised a ticket and an email days ago

Have not had any answer as yet.

I cannot update one machine because I get the same error as you

I uninstalled Start 10 of my laptop thinking a reinstall would help
No, just cannot install it now
All happened when I tried to install 10.01

Cannot now reinstall the first version either now

Hope you have better luck from support than me

I will wait for the solution, if one comes

Steve

What antivirus package are you using as it sounds like the AV package may be scanning the file and locking it in error during real time scanning which prevents the installer from being able to do its job.

Please remember that Stardock is closed on the weekends and Monday was Labor Day in the US where many offices are closed, as we were.

If you have submitted a ticket, thank you. If not, please do so now:

https://esupport.stardock.com/index.php?/Tickets/Submit 

AV is actually the issue.

Before I saw The_Gear's response I had fixed it.

However

The_Gear is totally correct, at least with my problem

The AV package is scanning the file and locking it

I have Panda 2016 and turned off AV.

Then was able to Install on my main machine & Reinstall on my laptop

Then turned AV back on and did a scan just in case

Might be a good idea to do a sticky that has this type of advice for the users to go to in the first instance.

Good to know. Thank you for reporting back wombat99, it's very helpful!

 Neil

My apologies

Just realised that the AV advise was from your post

So credit where credit is due.

Thanks for the info

As you can see from my comments above it worked

You are a start 10