No response to Support Ticket

from Stardock Forums

I submitted a Support Ticket back on August 20th, and have had no response whatsoever from Stardock's tech support--so I'm hoping that someone from there sees this post. I'm presuming that all that needs to happen is a reset on activations (count), even though the software was removed before I upgraded to Windows 10, and reinstalled on the same PCs after I downgraded back to Windows 8.1

Thank you, in advance!

Ticket ID: QVX-575-68880

Posted on: 20 August 2015 07:29 PM
Good evening,

I've been in the process of downgrading from Windows 10 across my systems here at home, and the previous two downgrades went fine as far as Stardock Object Desktop is concerned, although Start10 uninstalled during the downgrade process, so I had to reinstall Start 8 and Windowblinds (which is incompatible with Windows 10, so was uninstalled prior to moving to 10).

Start 8 reinstalled fine, and so did WindowBlinds 8, except that when I try to activate it, it tells me it's in use on another computer. However, I believe I am able to install my subscription OD on up to 5 home systems.

Anyhow, I'm not able to use Windowblinds without the activation at the present time.

Please advise.

--Timothy Kline
3,320 views 4 replies
Reply #1 from WinCustomize Forums Top

I've refreshed your activations for WB8 and Start8. Please wait until we respond to your ticket in the future.

Reply #2 from Stardock Forums Top

Quoting The_Gear, reply 1

I've refreshed your activations for WB8 and Start8. Please wait until we respond to your ticket in the future.
End of The_Gear's quote

Will this activation be an issue with Fences, since I'll be using that on my systems, as well?

Also, if there is a formal way to deactivate the activation for each system, I didn't find any instructions in the Support section.

It does seem odd that since I was reinstalling the software on the exact same PCs as I did before that the activation didn't take. I could understand IF I was trying to activate it on a completely different/new system---but the exact same system?

And finally, I mean no disrespect when I say this, but I did wait for a response to my support ticket. It was only after 5 days of not hearing back that I sought help here on the forum and got a response in far less time than when I'd waited for someone to respond to the support ticket.

Cordially,

Timothy Kline

 

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from WinCustomize Forums Top

Quoting envisionocity, reply 2

Also, if there is a formal way to deactivate the activation for each system, I didn't find any instructions in the Support section.
End of envisionocity's quote

 

http://screencast.com/t/3xLTUe0H0

 

Instructions on deactivating a machine.  ;)

Reply #4 from Stardock Forums Top

Quoting envisionocity, reply 2

And finally, I mean no disrespect when I say this, but I did wait for a response to my support ticket. It was only after 5 days of not hearing back that I sought help here on the forum and got a response in far less time than when I'd waited for someone to respond to the support ticket.
End of envisionocity's quote

What he meant is that if you reply to your own ticket before support addresses it, it pushes your ticket to the back of the queue (thereby delaying the response further), since the support system sorts by least recent activity first.

Normal turn time on support tickets is within two business days, if you allow support to respond before replying further yourself.