I'm wondering AGAIN when I will be able to actually play Galciv 3

Ok, this is about the 4th time I've reported my inability to play this game. I spent $100 on this game and I really, really, really, really hope it will be playable once it goes live. I just downloaded Beta 4 and played to turn number 3 before the entire game just froze on me. I wasn't even scrolling out this time!

I have submitted a Dxdiag before with no resolution. I even had Frogboy help me set my game into windowed mode, but unfortunately that also did not work. Now, this is Beta 4 and the game STILL doesn't work for me and there doesn't seem to be any hope it will. According to the changelog for Beta 4 there were lots of game crash fixes. What game crashes were those? They sure didn't fix my game.

Am I the only Beta user that can't actually play the game??? Does anybody have any hope for me playing this game?? Please Stardock, I just want to be assured that the game will actually work, for all users, once it has been completed.

Really eager to play a game,

Damon

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Reply #1 Top

I am sorry to hear that!

Lets dive into your case and see what is going on. First I will need some information to help me assess what is going on. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process!


Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe