Decore8 1.08 causes Explorer crashes

from Stardock Forums

After installing the latest Decor8 Version in Windows 8 (6.2.9200) I get Windows Explorer crashes:

 

Code: c++
  3. *******************************************************************************
  4. *                                                                             *
  5. *                        Exception Analysis                                   *
  6. *                                                                             *
  7. *******************************************************************************
  10. FAULTING_IP:
  11. Decor8_64!NBString+6c6b0
  12. 000007fc`7099a040 488b01          mov     rax,qword ptr [rcx]
  14. EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
  15. ExceptionAddress: 000007fc7099a040 (Decor8_64!NBString+0x000000000006c6b0)
  16.    ExceptionCode: c0000005 (Access violation)
  17.   ExceptionFlags: 00000000
  18. NumberParameters: 2
  19.    Parameter[0]: 0000000000000000
  20.    Parameter[1]: ffffffffffffffff
  21. Attempt to read from address ffffffffffffffff
  23. CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
  24. rax=0000000000000000 rbx=0000000000000002 rcx=e262b1c41ad00000
  25. rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000002
  26. rip=000007fc79d7318b rsp=0000000000fbdde8 rbp=0000000000fbfd50
  27.  r8=0000000000fbd5b8  r9=0000000000fbd6c0 r10=0000000000000000
  28. r11=0000000000000000 r12=0000000000000008 r13=0000000000fbe118
  29. r14=0000000000000000 r15=0000000000000000
  30. iopl=0         nv up ei pl zr na po nc
  31. cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
  32. ntdll!NtWaitForMultipleObjects+0xa:
  33. 000007fc`79d7318b c3              ret
  35. PROCESS_NAME:  explorer.exe
  37. ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
  39. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
  41. EXCEPTION_PARAMETER1:  0000000000000000
  43. EXCEPTION_PARAMETER2:  ffffffffffffffff
  45. READ_ADDRESS:  ffffffffffffffff
  47. FOLLOWUP_IP:
  48. Decor8_64!NBString+6c6b0
  49. 000007fc`7099a040 488b01          mov     rax,qword ptr [rcx]
  51. NTGLOBALFLAG:  400
  53. APPLICATION_VERIFIER_FLAGS:  0
  55. APP:  explorer.exe
  57. ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
  59. FAULTING_THREAD:  0000000000000770
  61. BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_SHUTDOWN
  63. PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ_SHUTDOWN
  65. DEFAULT_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN
  67. LAST_CONTROL_TRANSFER:  from 000007fc70913d88 to 000007fc7099a040
  69. STACK_TEXT:  
  70. ntdll!NtWaitForMultipleObjects
  71. KERNELBASE!WaitForMultipleObjectsEx
  72. kernel32!WerpReportFaultInternal
  73. kernel32!WerpReportFault
  74. KERNELBASE!UnhandledExceptionFilter
  75. ntdll!RtlUserThreadStart$filt$0
  76. ntdll!_C_specific_handler
  77. ntdll!RtlpExecuteHandlerForException
  78. ntdll!RtlDispatchException
  79. ntdll!KiUserExceptionDispatch
  80. Decor8_64!NBString
  81. Decor8_64!XHook
  82. Decor8_64!NBString
  83. Decor8_64!NBString
  84. Decor8_64!NBString
  85. Decor8_64!NBString
  86. Decor8_64!NBString
  87. Decor8_64!NBString
  88. Decor8_64!NBString
  89. Decor8_64!NBString
  90. Decor8_64!NBString
  91. ntdll!LdrpCallInitRoutine
  92. ntdll!LdrShutdownProcess
  93. ntdll!RtlExitUserProcess
  94. kernel32!ExitProcessImplementation
  95. explorer!wWinMain
  96. explorer!CShowDesktopButton::_UpdateButtonState
  97. kernel32!BaseThreadInitThunk
  98. ntdll!RtlUserThreadStart
  102. IMAGE_NAME:  Decor8_64.dll
  104. FAILURE_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN_c0000005_Decor8_64.dll!NBString
  106. BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_READ_SHUTDOWN_decor8_64!NBString+6c6b0
  108. FAILURE_ID_HASH_STRING:  um:invalid_pointer_read_shutdown_c0000005_decor8_64.dll!nbstring
  111.     Image name: Decor8_64.dll
  112.     Timestamp:        Fri Jul 11 09:47:44 2014 (53BF96A0)
  113.     CheckSum:         00123701
  114.     ImageSize:        0011D000
  115.     File version:     1.1.1.6
  116.     Product version:  1.1.1.0
  117.     File flags:       0 (Mask 3F)
  118.     File OS:          40004 NT Win32
  119.     File type:        2.0 Dll
  120.     File date:        00000000.00000000
  121.     Translations:     0809.04b0
  122.     CompanyName:      Stardock Software, Inc
  123.     ProductName:      Stardock Decor8
  124.     InternalName:     Decor8.dll
  125.     OriginalFilename: Decor8.dll
  126.     ProductVersion:   1.1.1.0
  127.     FileVersion:      1.1.1.6
  128.     FileDescription:  Start screen background changer for Windows 8
  129.     LegalCopyright:   Copyright (C) 2012-2014 Stardock Software, Inc

 

Does anyone else also gets those crashes?

decor8
12,347 views 12 replies
Reply #1 from Stardock Forums Top

It is probably best to open a support ticket with us if you have not already. 

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket here.

Reply #2 from Stardock Forums Top

I have the same problem with explorer crashing with v1.08...uninstalled v1.08 and re-installed v1.07....crashes went away.

The Political Machine 2024
Reply #3 from Stardock Forums Top

I did the same. Removed 1.08 and installed 1.07 and everything is fine again.

Reply #4 from Stardock Forums Top

Where can I get hold of a copy of 1.07

I am running version 1.08 and am getting explorer errors and would like to downgrade to 1.07, but I do not have it anymore.

 

Any help would be great.

 

NIK

Reply #5 from Stardock Forums Top

I have the same problem. Explorer crashes and restarts with v1.08.

 

Reply #6 from Stardock Forums Top

Agree. Installed v1.07 and the crashes went away.

Reply #7 from Stardock Forums Top

If you haven't already, please start a support ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

 

Reply #8 from Stardock Forums Top

Will there be any fix or response to this issue?

I have created a ticket but no response.

 

Reply #9 from Stardock Forums Top

It appears we've been responding to your ticket Nerius but you also have a new ticket open we have not been able to view yet. You should expect a response shortly.

Reply #10 from Stardock Forums Top

Quoting The_Gear, reply 9

It appears we've been responding to your ticket Nerius but you also have a new ticket open we have not been able to view yet. You should expect a response shortly.
End of The_Gear's quote

I have responded to both tickets, i have one for decor8 and other one for WB.

 

Reply #11 from Stardock Forums Top

This latest version 1.08 continue crash Explorer.exe. V1.07 works fine. Have tried on 3 windows 8.1 Machines with same crash. All new Clean installs. (Windows is checked and correct with no errors.)

 

Get a Event id 1000 in the log:

Felet uppstod i programmet med namn: explorer.exe, version 6.3.9600.17667, tidsstämpel 0x54c6f7c2
, felet uppstod i modulen med namn: Decor8_64.dll, version 1.1.1.6, tidsstämpel 0x53bf96a0
Undantagskod: 0xc0000005
Felförskjutning: 0x0000000000099fc0
Process-ID: 0x1718
Programmets starttid: 0x01d06367c0bc3dd5
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Program Files (x86)\Stardock\Decor8\Decor8_64.dll
Rapport-ID: 231cf867-cf5b-11e4-8972-a0369f2d029b
Fullständigt namn på felaktigt paket:
Program-ID relativt till felaktigt paket:

explorer.exe
   6.3.9600.17667
   54c6f7c2
   Decor8_64.dll
   1.1.1.6
   53bf96a0
   c0000005
   0000000000099fc0
   1718
   01d06367c0bc3dd5
   C:\Windows\explorer.exe
   C:\Program Files (x86)\Stardock\Decor8\Decor8_64.dll
   231cf867-cf5b-11e4-8972-a0369f2d029b

 

Reply #12 from Stardock Forums Top

I also look forward to how this resolves.

 

Decor8 1.08 also destabilizes the windows 8.1 user environment on my Dell precision...extra long login (with none of the usual screen flicker) followed by a black/blank login with no ability to launch programs user environment...use ctrl-alt-del to sign out.

 

Re-imaged my system 3 times to state before installing decor8 to see if it was a particular setting in decor8 but always ended up with instability even if I stopped the service, set it to manual, and rebooted.

 

Will image my stable system config then try v1.07 since I do very much like the parallax scrolling effect with my bright custom extra wide backgrounds to the start menu...