I'm done with Fences

Same problem, almost at the same time. 1-25-14 7:40AM The file icons in my portals are missing while icons in my non-portal fences are not.  Fence snapshots show these are missing too, although the problem just arose today. See the post "I'm done with Fences" posted 1/25/14 6:42AM today. (he is info1790) I have the same problem. He is also using windows 8. Your portals don't work.  While your at it, my short-cut keys don't work on portals.  Could you fix that too? ...........but I just now noted that one portal appears to be working and it is the only one whose path is C:\Users\Brett\Desktop\Billing Portal and C:\Users\Brett\Desktop\0 Client Files\I\IRS Portal:.  None of the "open folder" on your command list in the portal works.   These don't work:    C:\Users\Brett\Desktop\0 Client Files (here the "0" isn't shown but the text is);   ...I have other portals but hunting down their path is too time consuming.....your portals don't work...., going back to the regular fences......  but I think I'll do what info 1790 did, because the fences are automatically shuffled from time to time............uninstalling and reinstalling doesn't fix the problem

....restoring the system to an earlier time doesn't work and shows more problems.  Some of the portal was partly restored, but not all!! ..Some portals were not restored at all and none of the portals had all the icons restored.......program is too unstable and certainly don't use beyond XP

So far from purchased "Object Desktop Manager" pack I'm using only Start8, ModernMix and "IconPackager 5"

Ironically I don't actually use IconPackager 5, but it must remain installed, because when today I uninstalled it,
70% of my desktop shortcuts lost icons, and ALL exe file lost icons.
I uninstalled it at 1st place because all icons changed by it would eventually loose its customization. LOL!

Today on forums I've found an official advice to NOT uninstall it because it would damage some system settings. OMG!

Hopefully, when I reinstalled it back and clicked Repair/Restore in app settings my icons and EXE files icons returned to normal.

Whatta joyful experience.

Anyway, Fences is history and Ill continue to use Start8 untill something better, maybe official pops up
after that it will be Bye Bye Start 8 as well.

IconPackager 5 is fine,there is one way to restore all of icons to default. And your perceptions are wrongfully given. 

I have Fences installed on Win 8.1 x64 and do not have these issues with resolution changes or icons "falling out"... unless of course Explorer needs to restart.  I do notice my icons are briefly on the desktop when Explorer restarts, but they are automatically replaced in Fences when the process is complete.

Other than that, which I think is normal, Fences behaves as it should and manages my icons as I want them arranged.  I don't know why you poeople are experiencing issues, but I do suggest contacting support with your system specs and as much detailed information regarding the issue as you can.

And please be patient!  Unlike Microsoft or Adobe, Stardock is a small company and doesn't have hundreds of support staff on hand 24/7.  They WILL get to you as soon as is humanly possible

 There are other start button replacement programs... I tried a couple before Start8 was released, and honestly, Start8 is superior to those I and family members have tried.  The one released by IOBit is close but is still lacking... is not skinnable and not as customisable..

As for Iconpackager 5, it is stable and works well with Win 8/8.1, both 32 and 64 bit.  Yes, it hooks into system settings to allow it to change the system icons all at once, but it is uninstallable if done correctly.... note, the system's icons must be restored to default prior to uninstalling IP, and resetting the icon cache prior to would also help.

For anyone having issues, please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to support@stardock.com

Thank you.

Would love to use it, and I tried it.  But, it locks up on me.  Doesn't get past the GENERATE LOG window.

Has this tool been debugged?

Thanks,

David Fullerton

I know this might seem painfully obvious if you have done it, but you did click the 'Generate Log' button right?

Of course, I did, but good suggestion.  It just locked up.  

 Does support ever actually check their email inbox? I am having issues with activating Fences 2 on Windows 7 Ultimate x64. So far three emails sent, not a single reply. This software was good but if it's not longer going to work then I want my money back.

What is your ticket #?

Where would I find that? I didn't note it down after I merged the three emails I had already sent and used the form.

You should have received an automated email from Stardock support with your ticket number after you sent the first email to support.

If you did not receive the email then check your spam folder.

Support tickets are responded to on a first come first served basis. In order to keep your position in the support queue do not send another email until hearing from a support tech.

I didn't receive a single email and they are definitely not in my spam folder :-/

oxyg3n27934 ... the email addy is support@stardock.com  and as they are a bricks and mortar Office the hours do not [normally] include weekends, US - time.

If you have not received a response within a few days [weekends permitting] then the email did not get through.  If you did NOT receive the automated response with the ticket number then it will be an issue with your email server and/or your spam settings.

The last support response to this particular thread was #8 .....July 22.

You will need to send a new email [ONE-ONLY] to support in order to have a quotable ticket, however response times will start again from the time of that last email.

Ok, I replied too soon - this time an email did come through. Ticket number: SMM-507-41555

.

My apologies for all the trouble. We discovered yesterday that anyone with a Microsoft related email (Hotmail, Live, Outlook) could not get any mail from us as we were being filtered by Microsoft. This looks to be resolved now as I am now seeing all of your tickets come in. I have merged them and sent you a reply.

Good old Microsoft....;)

Thanks for your prompt reply. I will install the version you sent me and let me know if that fixes things. Would be great to have this software up and running again.

Kudos to you!

The "disappearing items" problem most likely is what we discuss over here in this thread "https://forums.stardock.com/454417/page/1/#3488962" since when someone is not aware of this problem, it looks like they disappear just automagically. This is not fixed as of version 2.13.

For the other problem the different restoration options normally do work for this. However, it is somewhat hard to find out which one does what exactly and which works best in what case. They can be found at the settings under "Layout and Snapping" and then "Layout auto-adjustments". Yet, even when you found the right one the often work not as expected for an unknown reason. Especially with multi-monitor-setups this can be a problem.